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Head of Performance, Strategy & Operations – UK Commercial

This role will be based at GSK House, UK

Are you looking for a role that operates at the most senior levels within the UK Commercial business of GlaxoSmithKline? Are you passionate about leading people, innovation and driving a performance culture?

As the Head of Performance, Strategy & Operations, UK Commercial, you will have oversight of the entire business, lead a diverse team of talented people, drive performance, and shape the future strategy for GSK UK.

In this highly visible role, you will provide thought partnering and business support to the UK Pharma General Manager and, as a member of UKLT, lead the UK Commercial business on performance, operations and strategy.

To succeed in this role, we are looking for an individual who demonstrates a thorough understanding of the business, has demonstrated the ability to build strong professional relationships with senior management and has exceptional interpersonal skills. This role requires someone who is passionate about driving performance, seeking out innovative solutions to complex problems and having a strategic mindset.

Key Responsibilities:

• Operations:
  • Lead UK Capability team on key business priorities, including therapy area and marketing/omnichannel
  • Lead the UK Meetings (HCPE) team to deliver against commercial plans and objectives
  • Responsible for SFI/SFE
  • Support the customer facing teams with key processes/resources (Veeva, NBA)
• Commercial Governance
  • Responsible for UK Commercial Governance Framework
  • Line manage Commercial Governance Lead, responsible for key governance processes
  • Support UK Commercial operate safely
• Business Insight
  • Lead the data science and business insight teams
  • Influence, implement and embed (through the business insight team) relevant global market research, data, analytics and priority projects in line with local UK business needs.
  • Lead the UK Performance Management Process, driving a strong performance culture across the organisation
• Customer Experience
  • Lead the customer experience team
  • Drive the omnichannel transformation of the UK business, working closely with commercial and medical teams
  • Act as the link between global tech/omnichannel teams at GSK to implement global strategies and innovation
  • Develop and implement the UK omnichannel GTM strategy
• Provide strategic thought partnering and business support to the UK Pharma General Manager (GM), and other UKLT members as appropriate.
  • Ensure thought partnering and challenge to the GM and UKLT. Resourcefully provide insights, alternative perspectives and solutions to support accelerated delivery of New GSK Strategy.
  • Provide support in challenging routines and strive for continuous improvement of UK Commercial delivery.
  • Take initiative and/or lead for supporting or delivering key business initiatives

• Act as Chief of Staff to the UKLT
  • Coordination of the UKLT monthly meetings, preparing the agenda and facilitation of the meetings
  • Lead preparation for the Monthly Performance Review (MPR) meetings with Europe, including preparation of the pre-read.
  • Business partnering with UKLT to ensure decisions and actions are followed through.
  • Lead preparations, including agenda and pre-read, for senior leader country visits, liaising with other chief of staffs to ensure alignment.

During the course of your application you will be requested to complete voluntary information which will be used in monitoring the effectiveness of our equality and diversity policies. Your information will be treated as confidential and will not be used in any part of the selection process. If you require a reasonable adjustment to the application / selection process to enable you to demonstrate your ability to perform the job requirements, please contact 0808 234 4391. This will help us to understand any modifications we may need to make to support you throughout our selection process.

• LI-GSK

Why you?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

• Bachelors’ degree
• Experience working within senior commercial roles within the pharmaceutical industry
• Demonstrated success leading commercial/operational teams at either a brand and/or business level
• Strong interpersonal skills and demonstrated ability working with senior stakeholders
• Experience working in cross functional teams
• Experience working in omnichannel/digital
• Strong communication skills
• Strong problem-solving ability
• Strong Data Acumen & proficiency with platforms (IQVIA, PowerBI, Azure)

Preferred Qualifications:

If you have the following characteristics, it would be a plus:

• Has ideally worked across numerous roles at both local, regional and global levels
• Global/Regional experience
• MBA

GSK’s portfolio spans three product areas: vaccines, specialty and general medicines and our focus is to deliver better and faster for patients globally. Our unrivalled vaccine portfolio targets infectious diseases at every stage of life, helping to reduce the burden of disease for hundreds of millions of people. GSK has exceptional capabilities in vaccine science and technologies, including adjuvant/protein and mRNA. In specialty medicines, we are at the forefront of HIV prevention and treatment, and we are building our presence in key therapeutic areas such as oncology and immuno-inflammation. General medicines include our inhaled medicines for asthma and COPD, antibiotics and medicines for skin diseases.

By 2031, we aim to deliver more than £33 billion in annual sales – a step-change in performance and growth which will significantly increase the positive impact we can have on the health of billions of patients around the world. And we’re confident in our future. Our pipeline of 21 vaccines and 43 medicines includes many with potential to be first or best-in-class opportunities for patients

Find out more:

Annual Report 2021

Product Pipeline

Why GSK?

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years.

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

When applying for this role, please use the ‘cover letter’ of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years.

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We’re committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce.

As an Equal Opportunity Employer, we are open to all talent. In the US, we also adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Please don’t hesitate to contact us if you’d like to discuss any reasonable adjustments to our process which might help you demonstrate your strengths and capabilities.

For all other roles that are not Internships, Apprenticeships or Graduate Programs you can either call us on 0808 234 4391, or send an email [email protected]

For UK Intern roles (including Industrial Placements) you can either call us on 01582 692870, or send an email [email protected]

For UK Apprentice and Graduate Programme roles (including Future Leaders Programme) you can either call us on 0203 862 2277, or send an email [email protected]

As you apply, we will ask you to share some personal information which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

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