Job description
- Plan, develop and manage our company-wide employee listening and engagement approach end to end; from current state, through creation to implementation to understand what is most important to our people
- Manage operational aspects including community, budget and resourcing
- Partner with People Solutions and Tech on technology; lead organization-wide survey design, implementation, execution and dashboards.
- Partner with OPLT and People Development, D&I and other communities around soliciting employee voice around moments that matter for actionable insights to improve the employee experience.
- Partner with employee data privacy and legal teams to ensure appropriate access to and use of employee survey data in support of employee trust and conformance with confidentiality expectations
- Design, implement, and provide insights from the listening strategy to assess the pulse of the organization through various feedback mechanisms and develop data storytelling reports.
- Provide subject matter expertise, share best practices and guidance to leads in regions, markets, divisions and corporate functions to support listening initiatives enterprise-wide.
- Hands on management
- Conducting an extensive ‘current state’ analysis and evolving the “future state”
- Engaging with external experts and leveraging knowledge and developments
- Learning new technologies and having a data-driven mindset, using insights to inform decisions and actions
- Partnering with stakeholders and gathering requirements to create and facilitate effective internal listening programs
- Being the guardian of listening methodology internally; creating a global listening community and keeping momentum on the deliverables
- Acting as the listening champion at all levels of the organisation
- Working both independently in a fast-paced, rapidly evolving environment as well contributing significantly to coordination with a team.
- High-level proficiency in problem-solving, critical thinking and analysing complex situations
- Attention to detail and solution-oriented with strong organizational skills with the ability to prioritize and multi-task on multiple projects and to follow through until a job is properly done
- Ability to absorb and process data to identify key themes and actionable insights that lead to effective solutions and recommendations
- Knowledge of statistical concepts
- Excellent verbal, presentation, and written communication skills to audiences of various levels across a global organization
- Ability to influence at all levels and knowledge of HR practices
- Growth mind set and excellent listening skills
- Opportunity to design and build a global end-to-end employee listening concept and strategy
- Partnership with best-in-class experts and enable technology to support this vision
- Exposure to the global listening community
- Growth opportunity in being part of a movement that will enhance employee experience and contribute to our People strategy and company priorities.