Head of People Listening and Engagement London, England

Chanel

Full Time London, England 10.56 - 12.04 GBP Today

Job description

ABOUT THE JOB:

The Head of People Listening and Engagement will be responsible for leading the development of the employee listening approach for Chanel that harnesses the voice of our employees globally and locally. The successful candidate will be passionate about employee engagement, shaping strategic frameworks, working across teams and contributing to making Chanel a great place to work. The role is responsible for coordinating operational activities including technology, design, data analysis, and modelling; and animating a community of leads across the House to ensure empowerment and that the needs at local level are met. This role will be a critical contributor to advancing our People strategy by facilitating the access to critical insights that will enable us to take agile, meaningful actions for people and measure impact within a rapidly changing environment and growing company.

WHAT IMPACT YOU CREATE AT CHANEL:

Plan, develop and manage our company-wide employee listening and engagement approach end to end; from current state, through creation to implementation to understand what is most important to our people
Manage operational aspects including community, budget and resourcing
Partner with People Solutions and Tech on technology; lead organization-wide survey design, implementation, execution and dashboards.
Partner with OPLT and People Development, D&I and other communities around soliciting employee voice around moments that matter for actionable insights to improve the employee experience.
Partner with employee data privacy and legal teams to ensure appropriate access to and use of employee survey data in support of employee trust and conformance with confidentiality expectations
Design, implement, and provide insights from the listening strategy to assess the pulse of the organization through various feedback mechanisms and develop data storytelling reports.
Provide subject matter expertise, share best practices and guidance to leads in regions, markets, divisions and corporate functions to support listening initiatives enterprise-wide.

YOU ARE ENERGISED BY:

Hands on management
Conducting an extensive ‘current state’ analysis and evolving the “future state”
Engaging with external experts and leveraging knowledge and developments
Learning new technologies and having a data-driven mindset, using insights to inform decisions and actions
Partnering with stakeholders and gathering requirements to create and facilitate effective internal listening programs
Being the guardian of listening methodology internally; creating a global listening community and keeping momentum on the deliverables
Acting as the listening champion at all levels of the organisation
Working both independently in a fast-paced, rapidly evolving environment as well contributing significantly to coordination with a team.

WHAT YOU WILL BRING:

High-level proficiency in problem-solving, critical thinking and analysing complex situations
Attention to detail and solution-oriented with strong organizational skills with the ability to prioritize and multi-task on multiple projects and to follow through until a job is properly done
Ability to absorb and process data to identify key themes and actionable insights that lead to effective solutions and recommendations
Knowledge of statistical concepts
Excellent verbal, presentation, and written communication skills to audiences of various levels across a global organization
Ability to influence at all levels and knowledge of HR practices
Growth mind set and excellent listening skills

WHAT CHANEL CAN OFFER YOU:

Opportunity to design and build a global end-to-end employee listening concept and strategy
Partnership with best-in-class experts and enable technology to support this vision
Exposure to the global listening community
Growth opportunity in being part of a movement that will enhance employee experience and contribute to our People strategy and company priorities.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

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