Head of Enterprise Voice and AV London, England
TP ICAP
Full Time
London, England
10.56 - 12.04 GBP Today
Job description
Job Description
The TP ICAP Group is a world leading provider of market infrastructure.
Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.
Through our people and technology, we connect clients to superior liquidity and data solutions.
The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.
The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.
Role Overview:
The Head of Enterprise Voice and AV is responsible for making sure that the company's Voice services Unified Communications infrastructure and associated systems run smoothly, perform within agreed targets, and provide a stable platform for the company's business operations. This is a technical role which includes Voice and AV engineering across existing CUCM, AV and MS Teams environments. Deliver the design, implementation, transformation, troubleshooting and support of the Voice strategy globally including VOIP , collaboration tools, Audio/Video, SBCs, voice gateways and SIP/TDM trunking. Managing a small team of voice engineers supporting the central voice platform and AV services for TPICAP globally.
Role Responsibilities:
- Develop architecture plans for voice and multimedia services.
- Provide Roadmaps for voice technology services including associated invest, retain, retire strategies
- Collaborate with internal and external teams in development and delivery of Voice Strategy
- Prepare appropriate budgets and specifications for projects in line with roadmaps and strategy
- Establish and maintain a pro-active Voice services monitoring framework using and developing monitoring & alerting tools to provide leading indicators to the health, availability, capacity and reliability of the environment.
- Responsible for operational management of voice environment and available for L2/L3 escalations.
- Ensure all changes to production follow the TPICAP Permit to Operate process and adhere to Change Control processes.
- Ensure all risk controls are managed effectively according to the risk control framework
- Manage 3rd party Telephony venders and ensure that SLA’s are met or exceeded.
- Financial control for voice related services and projects.
- Delegating workload, annual staff reviews and recruitment.
- Provide leadership and guidance to coach, motivate and lead team members to their optimum performance levels and career development
Experience / Competences:
- Management of a team of Voice Engineers supporting a global telephony platform
- Extensive knowledge of Enterprise voice technologies, unified communications and trader voice.
- Essential Experience in IP Network & Voice/IP Telephony Experience with Cisco Unified Communication Suite & a strong understanding of LAN, WAN & telecommunication operations is mandatory.
- Proven technical project management experience on voice workstreams
- Strong and extensive voice systems support and administration experience gained within financial services.
- Strong knowledge of Cisco networking systems with the ability to configure & troubleshoot voice related hardware with CCNP or CCVP certification.
- M365 and Modern Workplace technologies experience including Microsoft Teams direct routing and enterprise voice
- Session Border Controllers and SIP Trunking configuration and best practice
- Knowledge and experience with ITSM/ITIL V3 reference framework
- Excellent people and customer skills along with the ability to develop strong working relationships
- Excellent Team player
- Constructively handles disagreements to reach a resolution
- Ability to work with diverse groups/ personalities
- Ability to work effectively in a high pressure environment
- Able to demonstrate honesty, integrity and professionalism
- Promotes loyalty to TP ICAP and its principles
- Works ethically and shows respect for both professional and company values
- Excellent attention to detail, highly organised with a proactive approach
- Strong analytical ability and problem solving skills
Company Statement:
The TP ICAP Group is committed to promoting Equality and Diversity and encouraging a culture that actively values difference. It is recognised that employees from different backgrounds and experiences can bring valuable insights to the work environment and enhance the way we work. TP ICAP aims to create a positive, cohesive and inclusive culture, where diversity is valued, respected and built upon. The objective is to recruit and retain a diverse workforce that reflects the global markets in which we work.
TP ICAP is also committed to ensuring that the backgrounds, beliefs and cultures of all its Employees are respected and to ensuring that the working environment is free from discrimination, harassment, bullying or any other conduct which causes an Employee’s suffering. The Group also is committed to encouraging diversity amongst its current workforce and candidates.
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Location
UK - 135 Bishopsgate - London
