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Why LNER?

We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day.

Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.

Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER.

Are you on board?

Are you an experienced leader who is passionate about driving the people agenda? If so, then we may have just the opportunity for you, as we're on the search for a Head of Employee Experience to join the team.

Reporting into the Deputy People Director, this role is responsible for heading up our employee experience department, developing and driving the employee experience strategy at LNER. You will lead our People Partnering team, Recruitment and Resourcing, Strategic Workforce Planning and Diversity and Inclusion. You'll provide effective leadership and strategic direction to ensure we deliver a high quality, professional and valued people service across LNER.

With solid commercial understanding, you'll be adept at driving business results and delivering an effective business support services which helps drive the wider business strategy. ‘

What else will you be involved in?

• Leading and managing the team, developing competency, capability and professionalism to retain and develop appropriate talent
• Implementing systems for the regular review of performance of direct reports, provide constructive feedback and advice and ensure that their development needs are met to help them achieve their full potential
• Developing and implementing people initiatives in line with organisational objectives and in keeping with LNER ‘Living it' values
• Initiating and managing cultural change across the business
• Driving actions based on employee feedback and data, with the aim of creating a better working environment and an even more engaged culture.
• Implementing initiatives that deliver improvements in employee experience
• Identifying radical solutions to business challenges

Does this sound like the right role for you?

Of course, with this being a key role in our People Team, there are some ‘must haves' to be successful. You'll be an effective leader with experience of managing at a senior level, ideally within complex organisations. You'll also be able to demonstrate,

• A sound understanding of HR Management, including employee relations, talent management and diversity and inclusion
• Be an innovative and strategic thinker, focused on continuous improvement
• Evidence of delivering effective people solutions
• Excellent stakeholder management skills with the ability to influence and negotiate at all levels
• Strong analytical skills and the ability to balance commercial requirements with the people agenda
• Inspiring leadership, able to set, impart and manage against a committed strategy
• Able to create and foster an environment where excellence can be delivered
• CIPD qualification is desirable but not essential with the right experience

What you'll get:

• Free travel on LNER + 75% off other companies' tickets (for you & dependents)
• Discounted international train tickets (after one year's service)
• 50% discount on LNER tickets for friends & family
• Generous pension scheme
• Annual cycle to work schemes
• Discount, savings and cashback scheme from top retailers
• Health & wellbeing schemes and discounts
• Host of training opportunities to help further your career
• Rewards & awards to recognise when you shine

What we believe:

To be the most loved, progressive and responsible train operating company, we must make a meaningful difference – always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.

We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey – and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave!

Diversity and inclusion
We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.

Developing our people
We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.

Health & wellbeing
To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.

What next?

As we say, we have fantastic opportunities for ambitious people from all sorts of different backgrounds, so now is the time to join the team at LNER – without delay!

Start your journey here