Head of Customer Success Remote
Job description
Become part of our leadership team and help us build our CS team to make our customers successful!
Our Customer Success team at Time Short Training is responsible for providing exceptional experiences to our customers to ensure they can optimise their time and effort for what's really needed - the employees.
If you have built and developed successful customer success teams before and are enthusiastic about building trusted relationships with customers, we'd love to chat!
About Us
Our journey is only at the beginning, and we’re looking for people excited about driving real impact. As a human centred company (quite literally), every team member counts - and that’s where you come in.
You’re excited by
- Building, leading and executing on a world class Customer Success strategy to drive value for our customers across all touch points.
- Attracting, retaining and growing exceptional talent across CS, Support and other customer facing areas
- Being a product champion and advocate for TST with the world outside
- Supporting executive leaders and operators in achieving key business outcomes
- Constantly building meaningful relationships at executive level
- Contributing to strategy definition for customers from onboarding to growth and renewal
- Establishing TST as a trusted partner for our customers and turning them into advocates
- Improving customer retention metrics (adoption, retention, engagement)
Things That Will Get Us Excited About You
- Track record in building and leading high-performing teams across Customer Success, Customer Support, and Account Management in SaaS with focus around large SMBs and Mid-Market
- Strong executive presence and natural propensity to build relationships with C-Suite/Leadership teams at both startups and larger organisations
- Commercial mindset, comfortable with a competitive landscape and focus on driving long-term customer value
- Ability to define metrics and utilise data to improve customer experience
- Ability to attract, retain and grow exceptional talent and able to grow the team in an efficient way and not only by headcount expansion
- Ability to work cross-functionally and harmoniously with Sales and Product/Engineering teams to help drive our strategy and inform business decisions
- Comfortable in a fast paced environment with changing priorities and has experienced early stage company growth (ideally Series B to D)
Package & Benefits
Early stage startups can be messy – we know that. We're putting effort in providing you with the best employee experience and a quality driven environment in exchange for trusting us.
- Salary. Competitive compensation.
- Equity. Meaningful equity so that you own part of the company.
- Flexible working schedule. We're outcome-oriented.
- Time off. Unlimited paid time off.
- Health. Private health and dental insurance.
- Technology. A brand new MacBook (or whatever equipment you need).
- Set up. £500 working from home budget.
- Learning and development. Budget for books and other resources you need.
Our Commitment to Diversity
At Time Short Training, we’re looking for genuinely good people that are transparent and emphatic. We’re committed to providing equal opportunities, a diverse and inclusive work environment, and ensuring a fair interview process for everyone. You’re welcome to apply no matter your gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
Job Type: Full-time
Salary: £70,000.00-£100,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Health & wellbeing programme
- Paid volunteer time
- Unlimited paid holidays
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Experience:
- Customer Success: 2 years (required)
Work Location: Remote
