Head of Customer Success London, England
Job description
kevin. is different. While everyone was talking about a payments revolution, we hit reset. We're rebuilding financial transactions from scratch. So they're faster, more efficient, and more secure for everyone. Our global team of experts has already made first-of-a-kind breakthroughs, creating account-to-account payments in-app and in-store. But we're just getting started. We need driven people who see, show, and build different because it's time to scale up. So, if you want a fast, fresh, and flexible place to grow, be bold. Join kevin.
As the Head of Customer Success, you will:
- Develop and implement the customer success strategy for the organization.
- Lead and expand the customer success team, which includes customer success managers and customer support
- Manage customer relationships, working closely with the sales team to ensure customer satisfaction and prevent customer churn.
- Develop and implement best practices for onboarding new customers and for nurturing long-term customer relationships.
- Create and implement customer success metrics and KPIs to measure the effectiveness of the customer success function.
- Work cross-functionally with sales, marketing, product, and other departments to ensure customer feedback is incorporated into product development and company strategy.
- Develop and implement customer success processes and workflows to streamline and maximize efficiency in customer interactions.
What you need to be successful:
- Proven leadership experience in a customer success, account management, or strategic consulting organization.
- Familiarity with the SaaS and payment industry, Open Banking, and PSD2.
- Strong understanding of customer success techniques and strategies, including implementation of customer success software and tools.
- Excellent communication, strategic thinking, and organizational skills.
- Ability to manage and develop high-performing teams.
- Proven ability to build relationships with customers and internal stakeholders.
- Experience in leading a customer-focused team and driving customer-centric culture.
- Knowledge of CRM systems and customer success technologies.
Reward and benefits - What's on offer at kevin.:
We only hire the very best talent from across Europe and beyond. It's a competitive landscape so our salaries and benefits are equally competitive.Our comprehensive benchmarking means our remuneration for this role ranges from €5400 to €6600, based on your experience and competence, but if you've got something extra-special to bring to the table, let's talk!
For many people, the most valuable benefit of working at kevin. is the opportunity to work on a ground-breaking product that has the power to build a world of payment possibilities. Alongside this, we have a range of financial, non-financial and cultural benefits on offer.
Core benefits:
- Competitive salary (routinely benchmarked against latest industry data)
- Private Health Insurance
- Additional vacation plus local public holidays
- Up to 90 days per year of working from anywhere in the world
- Fantastic opportunities for progression and promotion as the business grows (25% of our employees were promoted in the last 12 months)
- Future stock option opportunities based on individual and business performance
Non-financial:
- Work on cutting-edge technologies with the latest tools and modern tech stack
- Apple MacBook and accessories
- Travel insurance for use when travelling for business purposes
- Subsidised secure parking*
- Free on-site gym*
- Free lunch, snacks, and hot/cold drinks*
- Sports and social activities, including free tennis lessons*
- Global company events
- Work with experts from across Europe and beyond
- Be part of a diverse and multinational business with 30+ nationalities
- Benefits may vary by location.
kevin.'s advanced A2A (account-to-account) payment infrastructure solution was created to swiftly change costly card payments to payments linked directly from customers' bank accounts without using any third-party providers. kevin.'s technology scales to businesses of any size and across industries, including retail, parking, fashion, car-sharing, deliveries, insurance and many more. kevin. focuses on mobile and POS payments where customers predominantly pay using cards currently. Its payment infrastructure is based on open banking – regulated by the European PSD2 Directive – which requires all banks and financial institutions in the European Economic Area to open their API for licensed third-party providers. kevin. develops only own connections to the banks without using any third-party aggregators.
Currently, thousands of businesses across Europe are innovating and growing with our end-to-end technology. Founded in 2018, kevin. is moving forward with confidence. In our latest investment round, we raised $65M Series A in May 2022, leading us to total $78.9M of investment attracted. We're an international team of over 300 professionals, with plans to increase to 500 by 2024 with hubs in Vilnius, Warsaw, London, Berlin, and Amsterdam. Backed by leadership from powerhouse corporations like Revolut, McKinsey, Zalando Payments, SAP, Worldline, Ingenico, Paypal, Checkout.com, VISA, and Mastercard, our experience and expertise run deep.
kevin. is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
