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Job description

Customer Service Assistant

We are looking for an exceptional individual who loves food and works well in a busy customer facing environment. We focus on experience in addition to finding enthusiastic foodies who care about great service, want to learn more and are not afraid of hard work.

We have one Customer Service Assistant position available working a 10.5 hour minimum contract. As a customer service assistant, you will work as part of our team which involves providing an excellent customer service experience whilst on the shopfloor/Checkouts making sure impeccable replenishment is carried out and the ability to work efficiently as a team to ensure stock rotation it swift and professional.

What are my working hours
Monday 17.00-20.30

Sunday 10:30-17:30

Responsibilities include:

· Delivering excellent customer service - answering queries and assisting customers with different items in the department.

· Keeping up with high standards of replenishment-rotating stock to ensure the best quality.

· The ability to work efficiently as a team

· Ensuring prices and relevant info is updated

· Liaising with managers and team members to create eye catching displays

· General housekeeping-ensuring the department is cleaned and tidied regularly.

· High standards of food, health and safety procedures followed at all times.

Requirements and core behaviours for this role:

· Someone with a love for food! - Know and learn about the food we sell: What it tastes like; how to cook it; store it; prepare it; what works well with it etc.

· An enthusiastic individual with a cheerful outlook where nothing is too much trouble and has a huge passion for the products we sell

· Positive and polite communication skills with customers, anticipating their needs and making sure their experience is as good as it can be

· Making sure policies and procedures relating to process, product and people followed at all times.

· The ability to work excellently as part of a team with your colleagues.

Reports to:

· Grocery & Checkout Manager and Assistant Manager

Why work for Robertshaw’s?

Here at Robertshaw’s we pride ourselves on having an excellent workforce and always want to make sure that staff morale is high and achievements and hard work doesn’t go unnoticed. We offer:

· A staff discount for all our staff members.

· A free, anonymous employee assistance program with our friends at Retail Trust

· Contributory pension scheme

· Free onsite parking

· The opportunity to take part in community events

· And of course, the opportunity to work with a brilliant team

We’d love to hear what you can bring to the team, good luck with your application!

Job Types: Part-time, Permanent
Part-time hours: 10.5 per week

Salary: £4.81-£9.50 per hour

Benefits:

• Employee discount
• Life insurance
• On-site parking
• Store discount
• Wellness programme

Schedule:

• Holidays
• Overtime
• Weekend availability

COVID-19 considerations:
Team members and customers are encouraged to wear masks if they feel safer doing so and are strongly advised to keep up with social distancing and exceptional personal hygiene.

Experience:

• Retail sales: 1 year (preferred)
• customer service: 1 year (preferred)

Work Location: One location