Head of COO Oversight, Consumer Relationships, CCOR Birmingham, England
Lloyds Banking Group
Full Time
Birmingham, England
109285 - 128570 GBP ANNUAL Today
Job description
End Date
Wednesday 30 August 2023
Salary Range
£109,285 - £128,570Agile Working Options
Job Description Summary
See below
Job Description
Job title: Head of COO Oversight
SALARY: £109,285 - £128,570
LOCATION(S): Birmingham, Edinburgh, Halifax, Leeds
HOURS: Full time
WORKING PATTERN: Hybrid, 40% (or two days) in an office site
We’re looking for a Head of Function to lead our Consumer Relationships COO Oversight team. This is an exciting and high profile role with a focus on building relationships with strategic internal customers, in particular, the Consumer Relationships COO Director and their team, acting as their business partner.
You'll monitor a wide range of activities ensuring compliance with regulatory requirements by collaborating closely with all internal risk management functions and local management while supporting the development and implementation of the organisation's compliance policy. As a Head of Function you’ll support the Consumer Relationships CCOR Director in providing oversight across the Business Unit including major change initiatives, embedding of RCSA and engagement with Regulators.
If you love a challenge, have a thirst to improve, embrace new challenges and are passionate about driving genuine behavioural change then this is the role for you.
About this opportunity
Conduct, Compliance and Operational Risk (CCOR) provides independent assurance to the Board and GEC, that the control framework is effective, and that the Group takes reasonable steps to follow its regulatory obligations.
What you’ll be doing:
- Take ownership to formally grow capabilities within the Consumer Relationships COO Oversight Team, while personally investing in the growth of own and others' capabilities elsewhere in the organisation through mentoring and other informal methods.
- Engage with senior business leaders to understand long-term strategic challenges.
- Collaborate closely with technical specialists elsewhere in CCOR notably in areas responsible for oversight of Data, Security, 3rd parties and Operational Resilience.
- Provide leadership, management and development of a team of managers and senior managers.
- Collaborate across CCOR and Risk to further the objectives of the broader function.
We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.
What you’ll need
- In-depth understanding of Risk Control Self-Assessment (RCSA) approach.
- Significant work experience in supporting businesses in a partnership role.
- Significant experience of leading or overseeing major change programmes.
- Experience of producing high quality written content in the form of board / GEC-1 papers and briefings.
And any experience of these would be really useful
- Excellent communication skills and the ability to influence at senior levels.
- Understanding of the Group’s Risk Management Frameworks and related appropriate Control Environment.
- Good technical knowledge of key areas of coverage such as Complaint Handling, Data, Security and Operational Resilience.
- Record of delivering results and an awareness of the importance of documentary evidence for key decisions.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know
If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
