Location: London or Bristol
The Head of Contract Management is a highly visible and critically important role responsible for BT’s largest customer contracts with the MoD and Defence industry partners. You’ll play a critical role in shaping the financial performance of the unit, ensuring BT delivers to our Defence customers and have a unique opportunity to lead some of the largest Telecoms customer contracts and contribute to their long-term success.
- Develops and nurtures strategic relationships across BT’s Defence customers and Crown Commercial services (CCS).
- Oversees the day-to-day performance of BT’s contracts ensuring we are delivering against customer requirements and obligations.
- Implements robust risk, obligation, and governance processes to drive insight, identify risk and mitigation strategies.
- Nurtures and develops the team of contract managers driving progression and development of the teams capability.
- Drives transformative change in the contracts, organisational culture, and engagement.
What we'd like to see from you
- Excellent leadership skills with the ability to motivate and drive team performance and culture.
- Excellent capability in transformation and business improvement.
- Expert in risk and issue management.
- Expert in stakeholder management and ability to influence at all levels.
- Expert in driving growth, strategy, and P&L management.
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
- 15% on target bonus
- £5,500 company car or cash alternative
- Family private healthcare
- BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
- 25 days annual leave (not including bank holidays), increasing with service
- Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
- World-class training and development opportunities
- Option to join BT Shares Saving schemes
- Discounted broadband, mobile and TV packages
- Access to 100’s of retail discounts including the BT shop
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.