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Home. There’s no place like it. And there’s no feeling like helping people create the joy of feeling truly at home. At Dunelm, that’s what we do. We’re the UK's number one choice for homewares because we make home life lovelier for our customers. And the caring and supportive culture we've created makes this a place you'll feel right at home too.

We are the UK’s Number One homewares retailer offering over 50,000 products building a consumer-focused total retail business that delights customers through our multichannel operation.

We are ambitious in our plans to drive further expansion of the business to more customers, shopping more frequently, with more choice, enhanced digital and physical services, and new capabilities to innovate and operate at pace in a fast-changing landscape. In developing the business for the long-term benefit of our customers, we are investing in our supply chain, stores and technology to improve the customer proposition as we move forward.

Department Overview

Here at Dunelm, we focus on helping our customers create the joy of truly feeling at home through the products we sell. Our sales performance both from our stores and our online platform continues to grow fantastically well. We are a business that recognises we have a huge amount to play for and is utterly determined to capitalise of the tremendous opportunity ahead.

We recognise that to fulfil the needs of our customers we need to continue to evolve our product processes.

Reporting to the Commercial Director – Commercial Makeover, this role is responsible for leading PMO and overseeing the governance, planning, implementation and tracking of all projects within our exciting transformational change programme which is a key enabler for our business growth ambitions. The scope of the transformation covers how our Commercial Teams will operate in the future, involving new systems and technology through to the business processes and ways of working across the teams.

This role is a key leadership role within the dedicated programme team covering Business Process Owners (SME’s), Technology and Engineering teams, Product Owners and Learning & Development. We are also in the process of embedding our change network to support programme implementation and deployment.

Benefitting stakeholders will range from buying and merchandise teams through to the Exec Board members, our Suppliers and store colleagues.

Role Responsibilities

• This is a key leadership role acting as a critical link between the business, supplier, product, and technology teams.
• Working closely with the Commercial Exec Director, CIO, Product and Tech teams and all key stakeholders.
• The role develops and oversees our project management and governance framework to ensure that all elements of the programme are managed efficiently and effectively.
• Establishes a project management culture within the programme(s) including the development and mentoring of other programme leaders and colleagues.
• Creates high visibility of key programme artefacts and regular, clear project status updates (to senior management and stakeholders). To include progress, planning / roadmap, risk management and financial governance.
• Monitor and report on key project performance metrics, including project budgets, timelines and quality / value metrics.
• Collaborate with business stakeholders to ensure that project objectives remain aligned with programme goals and business strategy.
• Facilitates process and key dialogue (with programme leadership and stakeholders) to unlock critical programme risks and issues as they occur.

Skills required for the role:

• Knowledge and experience of successfully implementing large scale transformation programme and innovation initiatives of significant complexity with multiple stakeholders in a commercial retail environment.
• Good project / programme management skills and experience, portfolio management and enterprise programme governance.
• Experience of programme management in an agile environment would be ideal
  Excellent communication skills and influencing skills, with the ability to prepare and deliver engaging presentations.
• PMO / project management qualification desirable.

Our values:

Our shared values of 'act like owners', 'keep listening and learning', 'long term thinking', and 'stronger together' help ensure we are always finding better ways of doing things and spending our time focusing on what’s important.

As a Head of PMO with us you will;

• Make time to actively connect with colleagues across the business, with and without an agenda. Creating long term relationships with all of our Stakeholders at all levels of the business, building a network internally and externally to help shape our plans and strategy.
• Have high quality and courageous conversations with teams that create high energy and alignment. Challenging leaders to get the best from their teams, making a strong enterprise-wide contribution as a member of the leadership team.
• Make the complex easy to understand, providing broader context and purpose to gain buy in. Using a range of influencing styles across the organisation and externally to achieve support for strategic initiatives.
• Act as a challenging friend within our team, ensuring we are focused on maintaining our course, and intervening and driving action and focus objectively where it allows us to manage the programme to time and budget.
• Be externally curious, continuously scanning the environment to gain knowledge and understanding. Being provocative and inquisitive, evaluating expert research and then working to see what new opportunities this creates. Creating an open environment in which all colleagues are able to ask questions and share their concerns and ideas.
• Anticipating pitfalls and responding to issues, having courage to change direction to achieve the required outcomes. Creating a safe environment for the team to experiment and learn, helping others learn from mistakes.
• Always starting with the customer and working backwards to create the best omnichannel customer experience. Encouraging the team to adapt an ever more customer first approach. Being an active champion and participant in customer initiatives across the business.
• Having quality conversations that help critical thinking, unlocking innovation and continuous improvement. Enabling disruptive and new thinking, giving the team room to innovate without scepticism. Encouraging others to act on their ideas, guiding and nudging them forward.