Head of Business Planning & Operations Bristol, England
Lloyds Banking Group
Full Time
Bristol, England
87904 - 109880 GBP ANNUAL Today
Job description
End Date
Thursday 01 June 2023
Salary Range
£87,904 - £109,880Agile Working Options
Job Description Summary
At Lloyds Banking Group, we have a clear purpose; to help Britain prosper and to become the best bank for our customers. What we do makes a genuine difference to families, businesses and communities, and we're playing a central role in building a growing UK economy.We're the largest digital bank in the UK with over 19 million digitally active users. We need extraordinary people to continue to innovate and adapt to meet the ongoing digital needs of our customers. Join us and you can make a real difference.
Job Description
As a member of the leadership team, reporting directly to the Chief Customer Officer, this role provides an outstanding opportunity to lead the agenda on a broad range of business-critical areas – from directing the development and implementation of our people strategy for c700 colleagues, to orchestrating reporting for executive committees, to overseeing the agreement of annual marketing contribution targets.
You’ll help us by…
Leading a team of 14 people, this broad role is pivotal to the smooth running of CCO and entails 4 broad responsibility areas:
- People. Developing the vision and strategy for all our people activity. Learning and development is a big focus area for us, so you’ll seek to create an environment where colleagues are able thrive in their careers. You'll champion wellbeing and look to continuously drive progress in our diversity and inclusion agenda. You’ll also work collaboratively with the Brands, Marketing and Experience team on initiatives which continue to have a shared purpose across both functions.
- Reporting. You’ll lead the team in shaping and developing CCO Leadership Team / Customer Relationships Executive Committee reporting and dashboards. You’ll also monitor the CCO FTE, and undertake productivity analysis.
- Budget Management. You’ll lead the team through the various budget management cycles for CCO marketing spend, directing investment to ensure the best marketing returns and performance. You’ll be responsible for the resource cost base, ensuring that the function stays within budget. You’ll also play a lead role in CCO OD Change and Strategy – ensuring the function is best set up to deliver against strategic priorities both now and in the future.
- Business Planning. Leading a team of specialists you’ll shape marketing targets on an annual and quarterly basis, co-ordinating interlock with the various business units.
Types of skills we’re looking for:
- Strong leadership skills, both in terms of leading your team as well as playing a key role within the broader CCO team.
- Critical thinking. Focusing on the things that build tangible impact in the areas that matter.
- Analytical / logical and cost / value orientated.
- Passion about every aspect on the People agenda – development, progression, inclusion & diversity, wellbeing, Putting people front and centre and at the heart of what we do.
- Collaborative, working with BME to effectively pool resources on areas where both functions have a common interest (rather than duplicate!).
- Strong influencing skills.
Location & Ways of Working:
We can accommodate you being based in our Bristol or Chester hub locations for this role.
Our colleagues, work in a hybrid model which involves spending at least two days per week or 40% of their time at one of our hub sites.
What we can offer you in return...
This is a broad and exciting leadership role, with exposure to lots of different areas of the business (ideal for someone looking to build broader business skills). As a newly created function, CCO, and this role, offers you ample space to set your direction, craft your agenda and lead your team.
As well as a competitive salary, you’ll receive:
- A Discretionary Performance Share Award
- Generous pension contribution
- 30 Days leave plus bank holidays
- A flexible cash pot (4% of base salary) to spend on benefits
- Private health cover
- Access to Share Schemes
We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit.
So if you’d like to be part of our inclusive values-based culture, and want to be stretched and fulfilled, we’ll help you build a career that will make a difference to you and our customers.
Together we make it possible.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
