JOB DESCRIPTION

Are you looking for a new leadership opportunity? One where you can use your banking, operational management, and leadership skills within a digital banking business?

Here at JPMorgan Chase & Co., we know that people want great value combined with an excellent experience, from a bank they can trust. So we launched a new digital bank called Chase to revolutionise mobile banking by creating seamless digital journeys that our customers love. For us, that means keeping ourselves customer obsessed and always being open to trying new things. Above all, it's about working with people who are passionate about building the bank of the future. We continue to innovate and develop and so a new opportunity has arisen for a Head of Business Operations.

Our team is at the heart of this new venture, focused on developing offerings that put the customer at the center and we are looking for solution-oriented, commercially minded, customer-focused individuals, used to working in an agile environment who want to be a part of building something new within a diverse and inclusive team.

Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on new and exciting opportunities. Your work will have a massive impact, both on us as a company, as well as our clients and our business partners around the world.

Summary of role

This is a new opportunity for an experienced Head of Business Operations able to lead on strategy and operational delivery.

Job responsibilities:

• Designing, delivering, and leading on day to day Operations Management
• Acting as subject matter expert for best-in-class digital business policy, processes, products and solutions
• Maintaining cross product operational standards and consistency
• Collaborating with technology and process engineering teams to design best in class business customer experiences while mitigating risks
• Building and leading a high performing business operations function, delivering exceptional service experience

Required qualifications, capabilities and skills:

• Significant experience and expertise at a leadership level in Financial Services
• Experience of directly leading a Banking Operations function with a best place to work culture
• Strong knowledge of banking regulations, lending policies, procedures, and products
• Ability to establish and maintain a culture of risk management and compliance while delivering a world class customer experience in business operations
• Experience working in a high growth company, particularly in financial services, banking, or another heavily regulated industry
• Experience in a start-up environment, adaptable, agile, and able to work in a constantly evolving business

#ICBCareer #ChaseUKCustomerServices

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.