Head IT Support Engineer - Home Users (9 hours, work from home) Remote
Job description
We are looking to add a Head IT Support Engineer - Home Users to our growing team who provide local technology experts to home users baffled by technology.
The role would involve:
- supporting our onsite Customer Assistants whilst they are visiting customers in their home resolving problems with computers, tablets & smartphones. Our Customer Assistants are recruited for their people skills so need a point of escalation for when they get stuck resolving a problem and need some expert help - you'll be the helpful on the end of the phone or chat giving them suggestions to try.
- giving our Customer Assistants guidance on company procedure, advising when a repair isn't suitable to be completed onsite. You'd help the Customer Assistant to follow our company of escalating the job for a repair in our workshop.
- providing remote support direct to our customers, solving issues remotely on Windows & Mac devices.
- working with our Area Co-ordinators to highlight Customer Assistants who need training on specific areas to improve the service we're giving to customers.
Our ideal candidate would be:
- Extremely friendly and able to quickly build relationships with our customers, happily chatting to them whilst working.
- Able to explain even the most complex technology problems in a simple, easy to understand way.
- Extremely comfortable with Windows, Andriod and iOS. Ability troubleshooting.
- Always willing to go the extra mile to ensure that a customer is delighted with the service received.
Working hours would be Monday, Wednesday & Friday 5pm to 8pm. Additional hours may be available on a Tuesday and Thursday between 5pm and 6pm.
About Us
We are a small technology support and training company based at the Silverlink, Wallsend. We specialise in offering local technology experts to help home users baffled by technology, and pride ourselves on service so good that the customer will refer us to all their friends.
Job Types: Part-time, Permanent
Part-time hours: 9 per week
Salary: £12.00-£15.00 per hour
Schedule:
- Monday to Friday
Application question(s):
- Please confirm you're able to work the hours listed on the advert
- Please can you tell us about your experience with tech?
- Please can you tell us how this would fit around your other commitments?
Work Location: Remote
