Head Housekeeper

Head Housekeeper Glasgow, Scotland

Atlas Hotels
Full Time Glasgow, Scotland 30500 GBP ANNUAL Today
Job description

Hours: 40 hours across 5 days per week

Salary: up to £30,500 pa


Atlas Hotels
is hiring a Head Housekeeper right now at the Holiday Inn Express Glasgow City Centre Riverside.


Benefits include:


  • Hotel rooms across our 58 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £15 per night, with 50% off food and drink when staying for leisure
  • Worldwide substantial employee discount at 5,000+ IHG Hotels across the globe
  • A free stay worth £100 on your work anniversary every year plus a bonus cash payment as a ‘thank you’ for staying with Atlas Hotels
  • Holiday allowance which increases with length of service
  • Monthly cash rewards through our reward and recognition platform
  • HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family
  • Access to HSF Perkbox which provides deals and discounts from the biggest brands
  • Online GP service, access to free counselling and wellness support with a 24 hour helpline
  • Auto enrolment pension scheme through The Peoples Pension
  • Employee referral programme paying out £500 for every great person you refer to us that passes their probation
  • Employee of the Quarter programmes in every site and a prestigious annual awards ceremony
  • A rota for the next 4 weeks, meaning you can work in hospitality but still have a life outside of work
  • Free/discounted food when on shift
  • Friends and family hotel discounts

So what does a Head Housekeeper do?


Employee


  • Lead and organise the Housekeeping team are in the right place at the right time, to enable a great experience to our guests
  • Supervise, guide and motivate Housekeeping Assistants and Supervisors on the job
  • Understand and role model the Atlas Values and associated behaviours
  • Nurture a learning culture, coaching and developing others to success and managing underperformance appropriately
  • Communicate effectively, ensuring that Housekeeping Assistants and Supervisors are aware of information that will affect their shift as well as Atlas updates and priorities
  • Undertake effective job check ins with Housekeeping Assistants and Supervisors
  • Support the Hotel Manager in ensuring that all new employees receive a warm ‘Atlas welcome’ and thorough induction
  • Understand HR procedures and raise conduct and other such concerns to the HOM/ Hotel Manager

Guest Experience


  • Deliver a great guest experience through ensuring the housekeeping operation/team runs smoothly and effectively, achieving KPIs as required.
  • Monitor and supervise the work of the Housekeeping team as and when required, in absence of the Head Housekeeper
  • Undertake room checks as required
  • Take responsibility for the effective rostering of Housekeeping staff
  • Communicate the daily tasks and priorities to Housekeeping Assistants at the request of the Head Housekeeper and in line with Company processes
  • Live and breathe our values of Be Guest Focused, Work Together, Show Commitment and Strive for Quality
  • Be an active and effective team member, working together to achieve hotel goals
  • Monitoring any issues with rooms to other members of the team (eg Maintenance) as soon as possible, escalating on behalf of the team as necessary
  • Ensuring the Housekeeping team receive full training for their roles and managing any issues through coaching and performance management
  • Maintaining cleanliness, hygiene and Atlas standards in both public and private areas, taking pride in the hotel and its team
  • Effectively manage complaints using our ‘service recovery’ principles
  • Understand and have a good knowledge of the products and services available at the hotel
  • Understand guest satisfaction scores and maintain a good knowledge of hotel areas of focus
  • Demonstrate good local knowledge and proactively provide this to guests when required
  • Maintain compliance standards
  • Positively represent the Atlas brand
  • Take accountability for own development, career progression and growth in role
  • Understand budget targets and work within these to manage staffing costs

What experience do I need?


  • Previous experience of working in Housekeeping roles, ideally in a supervisory position
  • Previous people management experience


So why not? Click ‘apply’ now to become our Head Housekeeper and enter into a World of Opportunity


#IND123

Head Housekeeper
Atlas Hotels

https://atlashotels.co.uk
Leicester, United Kingdom
Sean Lowe
Unknown / Non-Applicable
1001 to 5000 Employees
Company - Public
Hotels & Resorts
1997
Related Jobs

All Related Listed jobs

Warehouse Operative (Days)
Evri Weybridge, England 10.7 - 15.24 GBP HOURLY Today

In addition to our competitive salary, we offer up to 24 days' annual leave plus bank holidays, 3% contribution into your pension, life assurance and income

Restaurant Crew Member
Burger King - Portsmouth BKUK Group Portsmouth, South East England, England 10.42 GBP HOURLY Today

[Hourly rates: 16-17 years 6 | 18-20 years 7.49 | 21-22 years 10.18 | 23+ years 10.42]. Discount vouchers for places youll actually want to go to.

bartender
Kildare's Irish Pub Spencerport, NY Today

Benefits/Perks
  • Flexible Scheduling
  • Competitive Compensation
  • Career Advancement...

devops engineer
Public Sector Resourcing Remote Today

Senior DevOps Engineer Inside IR35

Contract Term: 6 Months

Contracting Authority: UK Research and Innovation...

Customer Advisor
Boots Solihull, England Today

Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only). Generous staff discount (with enhanced discounts for Boots