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Hours: 40 hours across 5 days per week

Salary: up to £30,500 pa

Atlas Hotels is hiring a Head Housekeeper right now at the Holiday Inn Express Glasgow City Centre Riverside.

Benefits include:

• Hotel rooms across our 58 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £15 per night, with 50% off food and drink when staying for leisure
• Worldwide substantial employee discount at 5,000+ IHG Hotels across the globe
• A free stay worth £100 on your work anniversary every year plus a bonus cash payment as a ‘thank you’ for staying with Atlas Hotels
• Holiday allowance which increases with length of service
• Monthly cash rewards through our reward and recognition platform
• HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family
• Access to HSF Perkbox which provides deals and discounts from the biggest brands
• Online GP service, access to free counselling and wellness support with a 24 hour helpline
• Auto enrolment pension scheme through The Peoples Pension
• Employee referral programme paying out £500 for every great person you refer to us that passes their probation
• Employee of the Quarter programmes in every site and a prestigious annual awards ceremony
• A rota for the next 4 weeks, meaning you can work in hospitality but still have a life outside of work
• Free/discounted food when on shift
• Friends and family hotel discounts

So what does a Head Housekeeper do?

Employee

• Lead and organise the Housekeeping team are in the right place at the right time, to enable a great experience to our guests
• Supervise, guide and motivate Housekeeping Assistants and Supervisors on the job
• Understand and role model the Atlas Values and associated behaviours
• Nurture a learning culture, coaching and developing others to success and managing underperformance appropriately
• Communicate effectively, ensuring that Housekeeping Assistants and Supervisors are aware of information that will affect their shift as well as Atlas updates and priorities
• Undertake effective job check ins with Housekeeping Assistants and Supervisors
• Support the Hotel Manager in ensuring that all new employees receive a warm ‘Atlas welcome’ and thorough induction
• Understand HR procedures and raise conduct and other such concerns to the HOM/ Hotel Manager

Guest Experience

• Deliver a great guest experience through ensuring the housekeeping operation/team runs smoothly and effectively, achieving KPIs as required.
• Monitor and supervise the work of the Housekeeping team as and when required, in absence of the Head Housekeeper
• Undertake room checks as required
• Take responsibility for the effective rostering of Housekeeping staff
• Communicate the daily tasks and priorities to Housekeeping Assistants at the request of the Head Housekeeper and in line with Company processes
• Live and breathe our values of Be Guest Focused, Work Together, Show Commitment and Strive for Quality
• Be an active and effective team member, working together to achieve hotel goals
• Monitoring any issues with rooms to other members of the team (eg Maintenance) as soon as possible, escalating on behalf of the team as necessary
• Ensuring the Housekeeping team receive full training for their roles and managing any issues through coaching and performance management
• Maintaining cleanliness, hygiene and Atlas standards in both public and private areas, taking pride in the hotel and its team
• Effectively manage complaints using our ‘service recovery’ principles
• Understand and have a good knowledge of the products and services available at the hotel
• Understand guest satisfaction scores and maintain a good knowledge of hotel areas of focus
• Demonstrate good local knowledge and proactively provide this to guests when required
• Maintain compliance standards
• Positively represent the Atlas brand
• Take accountability for own development, career progression and growth in role
  
• Understand budget targets and work within these to manage staffing costs

What experience do I need?

• Previous experience of working in Housekeeping roles, ideally in a supervisory position

• Previous people management experience

So why not? Click ‘apply’ now to become our Head Housekeeper and enter into a World of Opportunity

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