Handover Manager - CARZ Edinburgh Edinburgh, Scotland
Job description
Handover Manager – CARZ
Seafield Road, Leith
£Competitive + Bonus + Benefits
47 Hours Monday to Friday and 1 in 2 Saturdays
Peter Vardy Ltd is a young, innovative, and fast paced, family run company – here to push boundaries to ensure we remain the best at what we do – selling cars. We are leading the revolution to create a future full of ambitious and determined individuals in the automotive industry.
We have an exciting opportunity for a Handover Manager to join our busy CARZ dealership in Edinburgh, Seafield Road. The Handover team are pivotal to the guest’s journey from being their friendly face at the point of purchase of a car, making sure that all paperwork is accurately completed, and any actions agreed, through to booking the guest’s appointment to take delivery of their new car, either onsite or to their door, whilst delivering a world class experience. As the Handover Manager, you will be required to manage and lead a small team of Handover Specialist to ensure our guests receive a ‘world class’ guest experience.
What you will do
- Ensure all Guests are met at point of sale by, either yourself or your Handover team, and ensure the Guests expectations are met with regards to their delivery date.
- Co-ordinate deliveries ahead of the scheduled handover addressing any potential issues ensuring that the Guest is communicated with at all times in a courteous and efficient manner, preventing any potential CSI issues.
- Conduct quarterly AYOT’s and bi-annual PDP’s with the Guest Experience team members.
- Review CSI position daily, identifying any red alert areas or key areas for improvement and implement action plans.
- Liaise with guests to complete CSI questionnaire at handover/post-handover and ensure they are contacted 48 hours after collection to confirm they have given their experience a 10/10, addressing any issues immediately.
- Manage and review administration processes, completing a weekly walk through.
- Conduct daily meetings with Vehicle Admin/Vehicle Progressor/Head Valeter/Sales Manager to ensure all Guest expectations and delivery times are met and any issues dealt with, advising the Guest of these at all times.
- Manage delivery targets and communicate to the Guest Experience team. Any issues which could have an impact on targets being achieved should be escalated to the Sales Manager and Managing Partner immediately.
- Ensure Fastrack is updated for all deliveries and telephone calls made.
- Accept or reject all paperwork into the Vehicle Admin team.
What you will need
- Excellent customer service skills and always willing to go the extra mile.
- Strong leadership and people skills
- Exceptional organisational and time management skills
- Experience working in a fast-paced role
- Excellent communication skills, both verbal and written.
- Team player
The ideal candidate will be currently working within the automotive industry either as an experienced handover specialist or senior vehicle administrator.
What's in it for you
Net Better Off is our Benefits and Reward programme which is designed to support our colleagues in four core wellbeing areas, Mental, Physical, Community and Financial - its the Peter Vardy difference!
- 30 days holiday rising with length of service
- Excellent earning potential, your in control!
- World class training delivered by the PV Academy to enhance your career
- Amazing employee discounts & lease cars options through the PV Cares scheme
- High Flyer Incentives – would you like to win a trip to Chicago?
- Generous Colleague Referral Scheme
- Company uniform provided
- Pension & Life Assurance
- Lunch on us - complimentary lunch once a week
- Enhanced maternity & paternity leave
- Access to the PV Wellbeing Centre – MOT & In house counselling services
- Colleague events – Family Fun Day, Annual ball Christmas party - yes we like to have fun!
If you would love to be part of our Peter Vardy family, please APPLY now with an up to date copy of your CV. We look forward to hearing from you soon.
Peter Vardy is an equal opportunities employer. Everyone is welcome here, as long as you have the drive and passion to succeed, then we would love to hear from you.
Job Types: Full-time, Permanent
Salary: £23,546.65-£60,018.01 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Referral programme
- Wellness programme
Ability to commute/relocate:
- Edinburgh, EH15 1ED: reliably commute or plan to relocate before starting work (required)
Work Location: In person
