Guest Services Operative - Part Time, 12 Month Contract Birmingham
Job description
This role will require weekend work only, working 16 hours per week, fully flexible between 9am-8pm on Saturdays and 10am -6pm on Sundays. This is a 12 month fixed term contract.
As our new Guest Services team member you will welcome and assist all visitors at Resorts World Birmingham. Your knowledge of our fantastic building and the facilities provided within is flawless and nothing is too small of a task. Going above and beyond is synonymous with your title.
What we are looking for?
• To actively participate in ensuring that all Guests are welcomed and supported during their visit to the Resort. Exemplary customer service should be undertaken at all times.
• Be an ambassador for the Resort, actively interacting and supporting our colleagues and all Guests to the Centre.
• Drive sales across the Resort through in depth product and service knowledge.
• Be professional at all times especially when dealing with enquiries such as complaints, lost children and lost property.
• Ensure that you have a good understanding of other local amenities and attractions outside of the centre and are able to provide members of the public with guidance and local knowledge about the area.
• To work closely with other teams such as Security and Marketing and provide support when required.
• Undertake any other reasonable duties as required to meet the needs of the business
Skills and Experience required:
• A dynamic personality
• Excellent customer care skills
• Positive can do attitude
• Good communication skills both verbal and written
• Flexibility to work weekends, bank holidays, school holidays as required
• Bubbly, enthusiastic and energetic
• Product knowledge
• Attention to detail
•Confident and friendly
• Able to work individually as well as part of a team
Desirable:
• Experience in a similar customer service role
