Guest Services Duty Manager Chertsey, England
Job description
Guest Services Duty Manager
THORPE PARK Resort, Staines Road
Chertsey, SURREY, KT16 8PN
United Kingdom
Guest Experience Team Leader
- 20 FREE tickets to any Merlin attractions worldwide
- 25% discount in our retail shops and restaurants
- Opportunities to develop and have a longer term career in Merlin
- Free bus from Staines station to the Resort for all employees
- 40% discount online off LEGO, and much more!
What will I do?
Supporting and leading the team in creating memorable experiences for our guests and dealing with on the day feedback.
You will be overseeing the Guest Experience operation
Deal with escalated guest feedback and enquires on the day
Assisting guests with accessibility enquiries
Monitor our resort KPI’s to share with the wider resort.
An ideal candidate would:
Ability to self manage and use initiative to prioritise tasks
Previous Duty manager experience and / or coaching a team
Strong Communicator
Ability to drive initiatives, motivate and coach team members to achieve great results
Confidence to challenge others when necessary
Adaptable to given situations and circumstances which may arise
To suggest and encourage idea within the team to help the department operations improve.
Proficient IT skills in particular Microsoft Word and Excel
Ability to learn systems and new processes quickly.
Details:
Location: Thorpe Park Resort, KT16 8PN
Hours: Full Time, 5 days per week
Pay: £11.42 per hour
As part of the Merlin Entertainments family, we’re also aligned with Charities including The SEA LIFE Trust and Merlin’s Magic Wand Children’s Charity. This means your hard work goes towards supporting marine conservation projects like the Beluga Whale Sanctuary in Iceland and providing days out for children going through hardship. You can find out more here!
If successful through the application process, you will be invited for an interview. If you have any questions or if you require any assistance at the event, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.
Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.
