guest services London, England
Job description
Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
This unique opportunity is situated within the brand-new viewing platform on the 58th Floor of one of the most iconic buildings in London…We are on the lookout for a Guest Services Supervisor to open the space!
Working alongside the Guest Services Manager, the Guest Services Supervisor will be responsible for the ticketing system. As well as overseeing the visitor journey, supervising, motivating, and developing a team of 13 Welcome Hosts, to ensure they deliver exceptional customer service to go along with the exceptional views! They will also need to create and cultivate excellent working relationships with those in all service lines to ensure that the service provided by the venue is seamless.
Working Hours: 40 hours per week on an 8-hour shift basis, Monday-Friday 10:00-18:00 and Saturday 10:00- 17:00 & Sunday 10:00-16:00. Covering a 7-day operation and including Bank Holidays.
Salary: £35,000
Applicants must be able to demonstrate experience of supervising the delivery of outstanding service within a busy public space or fast-paced venue environment. Strong communication and organisational skills are essential, and knowledge of using ticketing systems is highly desirable.
Additional Information
What's in it for you?
- Competitive holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour confidential helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
