guest services New York, NY
Job description
The Guest Service Agent is directly responsible for the prompt, efficient, and courteous check in and check out of guests, assisting with room reservations and handling of telephone calls, and for meeting many other guest needs during their stay.
Duties & Functions
· To welcome and register all arriving guests, making sure that all pertinent information is obtained
· Efficiently conduct check in and check out procedures
· Healthy communication with Housekeeping and Engineering departments and ensure that guest's expectations are met. All maintenance issues properly logged and followed up on
· Respond to all guests’ requests or in a proper manner and ensure appropriate action is taken
· Meet requests regarding guest billing
· Handle cash transactions in accordance with the property’s cash handling policy
· Maintains current knowledge of hotel culture, amenities, and services, events in the area, points of interest, and services in the area
· Answer the telephone in a professional manner and assist guests with any questions, directions, etc.
· Manage and resolve all guest complaints and compliments in a professional and courteous manner
· Communicate with all departments regarding in house VIPs and any special requests/needs
· All other tasks and duties as assigned
Qualifications & Standards
· At least one year of experience as a Front Desk Agent
· Have excellent personal presentation and interpersonal skills.
· Display a positive and cheerful demeanor along with a caring personality
· Good problem-solving ability.
· Fluency in reading, writing and spoken English.
Margaritaville Resort Times Square is committed to creating a diverse environment and is proud to be an equal opportunity employer. We prohibit discrimination and/or harassment of any type. All qualified candidates will receive consideration for employment without regard to race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identify, gender expression, age, pregnancy or related medical conditions, parental status, veteran and/or military status, physical or mental disability, genetic information or characteristics, domestic violence survivor status, marital status, arrest and conviction records or other characteristics prohibited by federal, state or local law.
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Ability to commute/relocate:
- New York, NY 10018: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience: 2 years (Required)
Work Location: In person
