Guest Services - 4 days on 4 days off London, England
Job description
The Front Office department is looking for a passionate Guest Services Agent to provide guests with outstanding service in this stunning hotel. This position has excellent progression opportunities and would be suited to someone with an enthusiastic personality and someone who is proud to work in a luxury environment.
Salary package is up to £26,000-27,000 per annum including hotel service charge.
Shift patterns will be on a "4 Days on/4 Days off", 10:00am - 22:00pm.
Who are we?
The Rubens at the Palace Hotel, part of the Red Carnation Hotel Collection, is a stunning five star property located in the heart of London’s Victoria and within walking distance of Buckingham Palace. This wonderful hotel has been fully refurbished and features 161 individually designed bedrooms and suites, as well as a range of Food and Beverage outlets including The English Grill Restaurant, The Curry Room Restaurant, The New York Bar, The Palace Lounge and Champagne Bar, as well as 9 well equipped function rooms.
What benefits you would get as Guest Services Agent?
- Professional, award winning training and development opportunities
- Recommend friend and family bonus scheme worth up to £600
- Free meals on duty
- Discount of 30% off on food and 25% off on beverages in any Red Carnation Hotel outlets
- Complimentary uniform and dry cleaning services
- Holiday allowance increasing with length of service up to 25 days
- Two paid volunteering days each year
- Free access to Employee Assistance Programme
- Hotel based recognition incentive (Employee of the month up to £200)
- Discounted accommodation rates with The Red Carnation Hotel Collection & The Travel Corporation globally
- Staff Appreciation Annual Party and other Employee Recognition Events
What are the main responsibilities of a Guest Services Agent?
- Responding to enquiries in line with our mission statement: “no request is too large, no detail is too small”
- To provide warm and caring services to our guests
- To ensure that all arrival rooms are fully checked and prepared as per the guests’ preferences
- To act and represent Red Carnation Hotels according to its “passion for excellence” ethos
- Communicate and cooperate with hotel departments about regular guests, VIPs and their requirements
What are we looking for in a Guest Services Agent?
Command a strong level of written and spoken English- Display a polite and professional attitude at all times
- Be an excellent team player
- Be enthusiastic in delivering excellent customer service
- Be passionate and willing to learn
If this sounds like the Guest Services Agent role for you then apply today and join one of the “Best Hotel Companies in the World”
We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.
