Guest Service Supervisor - Front Office/Reception Derby, England
Job description
pentahotel Derby is looking for a dedicated professional to join our friendly and well-regarded team as a Guest Service Supervisor to lead and supervise the food and beverage department. Our hotel provides a fun and relaxed space with service that is welcoming and personal. Whether it’s the hotel’s retro and relaxed ambience, the casually dressed professional staff or pool table in the lounge; this is a fun place to work and a fabulous place for guests to enjoy.
Penta hotels are looking for a dynamic individual with exceptional communication skills and a commitment to deliver a platinum customer experience for all our clients.
Ideally, you will be a strong leader, self-motivated, achievement orientated an have experience within a supervisory role in a customer service or food & beverage.
We entrust you with:
- Supervising the Guest Service Agent teams on a day to day basis; raising any staffing concerns with the Manager
- Ensuring high levels of communication across the Guest Service Agent teams
- Engaging and motivating staff
- Working alongside the Guest Service Manager to develop training and team building opportunities
- Demonstrating and inspiring a commitment to excellent customer care
- Ensuring compliance and maintenance of all statutory and legal, hygiene, safety and employment requirements for personnel.
- Ensuring all reception and food & beverage procedures are followed, adhered to and developed in line with business needs.
These are your talents:
- Exceptional interpersonal skills
- A warm, confident and friendly approach
- Self-motivated and enthusiastic
- Dedicated and committed
- Organised, methodical and punctual
- Ability to keep calm under pressure
- Sound administration skills
- Responsible and reliable
This is how we work together:
- A competitive salary
- An additional day off for your birthday
- Free 2 night stay each year in any Penta hotel
- Casual dress code
- Gym membership
Job Types: Full-time, Permanent
Salary: £24,689.00 per year
Schedule:
- Weekend availability
Work Location: In person
Reference ID: PD21
