Guest Service Champion - LEGOLAND Windsor Resort Windsor, South East England, England
Job description
LEGOLAND Windsor Resort Food and Beverage Team is recruiting for Guest Service Champion!
We are One Team at LEGOLAND Windsor Resort, and we are committed to delivering magic every day for our guests. Come and join the team!
We are recruiting for a Food and Beverage Guest Service Champion to support, compliment and strengthen the park team with their daily operation. This role will work closely with the Management Team to ensure the delivery of day to day operation by implementing initiatives and quality standards across the Park in all areas of the food operation in order to facilitate the maximization of revenue against enhanced visitor experience.
Shift opportunities include:
Full Time, Fully Flexible
Weekend Availability Included
Hourly pay rate of £10.70 per hour plus fantastic benefits listed below…
What's in it for you?
We have fantastic benefits available for our team…
- Merlin Magic Passes (free passes to use across our theme parks and attractions)
- On-site discount across Merlin theme parks and attractions
- Flexible Working
- Free on-site parking
- MyStaffShop discounts across thousands of retailers
- Accrued Annual Leave
- Employee Assistance Programme with an in-house Mental Health Champion
- Opportunity for development and progression within your role and the wider department
- Monthly socials and themed events
- Regular incentives to continue motivation at work
What does this role entail?
A day in the life of a Food and Beverage Assistant would include…
- Implementing initiatives and quality standards across the park in all areas of the Food and Beverage operation.
- Facilitating the maximisation of revenue against the enhancement of visitor experience.
- Supporting the team to deliver exceptional visitor experiences by being present and welcoming in all areas of the Food and Beverage Department.
- Motivating and empowering the team to perform their duties to a high standard daily.
- Being a role model of exceptional customer service for the team by demonstrating a hands-on approach.
- Encouraging all staff to promote a professional image by adhering to company policies and procedures.
- Encouraging efficiency by ensuring all team members work to their best ability and attend any issues with a sense of urgency.
- Circulating important and relevant information to the both the guests & team members alike.
- Maintaining unit presentation to set standards and offer ideas for change where applicable.
- Attending training programmes in order to aid own development.
- Working closely with the management team to ensure the delivery of strict compliance with all relevant Health and Safety legislation and requirements from all team members.
What is required for this role?
Here are some desirable qualities required for this role…
- Be able to remain calm under pressure and complete tasks in a timely manner
- Be a great communicator both with front line team as well as the management team
- Be adaptable and flexible to support with business requirements
- Be approachable at all times with a positive can-do attitude and show willingness towards being a team player
- Previous Food and Beverage or experience
Job Types: Full-time, Part-time
Salary: £10.70 per hour
Benefits:
- Canteen
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
