Guest Service Assistant London, England
Job description
JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity in the workplace, health wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT AT (INSERT HOTEL NAME)
What you'll be doing...
Reporting to the Deputy General Manager, we are looking for someone who enjoys variation and has a flexible approach to their working environment. Interested in learning how each department within the hotel operates? We have got you covered at the Holiday Inn Express Royal Docks. You can expect to wear many capes throughout your working day including Guest Service Agent, Receptionist, Food Beverage Assistant and Housekeeping - no shift is the same!
Our team are like a family, and we work together to deliver outstanding guest service to our guests by offering timely, efficient, knowledgeable, and truly remarkable service. We are an enthusiastic, authentic bunch of individuals who truly care about teamwork and great service!
WHAT WE NEED FROM YOU
We hire mostly on personality potential but here are a few of our requirements...
To succeed in the role of Guest Service Assistant you will need the following qualities and skills.
- Outstanding communication skills
- Experience within a customer facing role is preferred. No experience? No big deal - we’ll train you up!
- A can-do attitude
- Computer literate with a professional telephone voice
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
- Discounted hotel room rates for you and your friends family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year
To learn more about our full benefits package, click here to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact [email protected].
#LifeatRBH
Holiday Inn Express London - Royal Docks is perfectly situated in the heart of London's dynamic Docklands area and is only minutes away from Canary Wharf and the Excel Exhibition Centre. London City Airport is only 2km away and Canning Town Tube, Rail and Bus Station is within a 5-minute walk from this London hotel.
Holiday Inn Express London - Royal Docks has 136 fully air-conditioned en-suite bedrooms including 44 newly refurbished bedrooms. This London hotel has family rooms accommodating up to 2 adults and 2 children. All accommodation rates include free High-Speed Wireless Internet access and free buffet breakfast with selected hot items such as scrambled eggs, sausages and baked beans. So now your most important meal of the day is even better at Holiday Inn Express Royal Docks.
Visitors to Excel London (Boat Show, Toy Fair, London Motorcycle Show, London Wine and so many others) will find the hotel ideally situated. The O2 Arena is a short distance away (only one stop on the Jubilee Line). Please note: it's not walking distance. Only 5 - 10 Minutes from London City Airport Excel Exhibition Centre. Jingle Bell Ball on 5th 6th December at the O2 Arena.
