Guest Service Agent / Receptionist London, England
Job description
Be our star, join us and create your own successful story…
We are currently looking for a Receptionist to join our team.
About ME London Hotel, WC2R 1HA
ME by Meliá is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologies… Then you connect with the ME by Meliá brand.
Our Benefits Package Includes:
- Competitive salary (discussed at the interview)
- Contributory pension scheme
- Holidays: 28 days’ holiday including 8 public holidays
- Medical health plan with HSF
- Employee discounts: excellent employee special rates in Meliá Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
- Complimentary meals on duty: hot meals, salad bar and hot and cold beverages provided while on duty.
- Personal Development: programmes designed to support your career right from the start, with unlimited access to online learning platform
- Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
- High Street Discounts: with Perks at Work
About the role, what will I be doing?
- Responsible for the supervision and correct implementation of the 360º customer experience: Sense of arrival, welcome drink, room escort, welcome card, welcome F&B and amenities, VIP amenities, hotel storytelling, follow-up during stay and farewell
- Responsible for constant contact with guests to ascertain their level of satisfaction, complying with the “meet & greet” protocol
- Responsible for complaint management and the review of responses together with the correct implementation of incident management protocols.
- Based on guest comments, constantly identifies areas of improvement in the customer experience in the hotel and helps the hotel to define the medium and long-term vision.
About Meliá Hotels
Founded in 1956 in Palma de Mallorca (Spain), Meliá Hotels International is one of the largest hotel companies worldwide as well as the absolute leader within the Spanish market, with more than 390 hotels (current portfolio and pipeline) throughout more than 41 countries and 4 continents under the brands: Gran Meliá Hotels & Resorts, Paradisus Resorts, ME by Meliá, Meliá Hotels & Resorts, Innside by Meliá, Sol Hotels & Resorts and TRYP by Wyndham.
In London Melia operates 3 hotels: ME London, Meliá White House and Meliá London Kensington.
If that sounds like something you will enjoy doing than apply now. Become part of Meliá Hotels today and grow your talent with us! The successful candidate must already have eligibility to work in the UK.
INDFOH
