Guest Service Agent London, England
Job description
About us
SOLA Restaurant is a small business in London. We are professional, agile and innovative.
Our work environment includes:
- Modern office setting
- Food provided
```Duties:
- Greet and welcome guests as they arrive at the front desk
- Check guests in and out of the hotel using the computerized reservation system
- Answer phone calls and provide information about hotel services, amenities, and local attractions
- Assist guests with inquiries, requests, and complaints in a professional and courteous manner
- Handle cash transactions and maintain accurate records of guest payments
- Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and ready for occupancy
- Perform night audit duties, including reconciling daily transactions and preparing reports for management
Experience:
- Previous experience in a customer service role is preferred
- Familiarity with phone systems and basic phone etiquette
- Strong communication skills, both verbal and written
- Excellent interpersonal skills with the ability to provide exceptional guest service
- Proficient in using computerized reservation systems and other office software
- Ability to handle cash transactions accurately and efficiently
- Detail-oriented with good organizational skills
Benefits:
- Competitive pay based on experience
- Opportunities for career advancement within the hospitality industry
- Employee discounts on hotel stays and other services
- Flexible scheduling options to accommodate personal needs
If you are a friendly, customer-focused individual who enjoys working in a fast-paced environment, we would love to hear from you. Apply now to join our team as a Guest Service Agent!```
Job Type: Full-time
Salary: £40,000.00 per year
Benefits:
- Company events
- Company pension
- Flexitime
- Gym membership
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Flexitime
- Holidays
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Work Location: In person
