Guest Service Agent

Guest Service Agent London, England

SOLA Restaurant
Full Time London, England 40000 GBP ANNUAL Today
Job description

About us

SOLA Restaurant is a small business in London. We are professional, agile and innovative.

Our work environment includes:

  • Modern office setting
  • Food provided

```Duties:
- Greet and welcome guests as they arrive at the front desk
- Check guests in and out of the hotel using the computerized reservation system
- Answer phone calls and provide information about hotel services, amenities, and local attractions
- Assist guests with inquiries, requests, and complaints in a professional and courteous manner
- Handle cash transactions and maintain accurate records of guest payments
- Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and ready for occupancy
- Perform night audit duties, including reconciling daily transactions and preparing reports for management

Experience:
- Previous experience in a customer service role is preferred
- Familiarity with phone systems and basic phone etiquette
- Strong communication skills, both verbal and written
- Excellent interpersonal skills with the ability to provide exceptional guest service
- Proficient in using computerized reservation systems and other office software
- Ability to handle cash transactions accurately and efficiently
- Detail-oriented with good organizational skills

Benefits:
- Competitive pay based on experience
- Opportunities for career advancement within the hospitality industry
- Employee discounts on hotel stays and other services
- Flexible scheduling options to accommodate personal needs

If you are a friendly, customer-focused individual who enjoys working in a fast-paced environment, we would love to hear from you. Apply now to join our team as a Guest Service Agent!```

Job Type: Full-time

Salary: £40,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Flexitime
  • Gym membership

Schedule:

  • 10 hour shift
  • 12 hour shift
  • 8 hour shift
  • Flexitime
  • Holidays

Supplemental pay types:

  • Bonus scheme
  • Commission pay
  • Performance bonus
  • Tips
  • Yearly bonus

Ability to commute/relocate:

  • London: reliably commute or plan to relocate before starting work (required)

Education:

  • A-Level or equivalent (preferred)

Work Location: In person

Guest Service Agent
SOLA Restaurant

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