GUEST SERVICE AGENT London, England
Job description
Summary
Guest Service Agent - Front Office
Salary: £24,000 + Service Charge* (*conditions apply)
The Andaz London is currently recruiting for a Guest Service Agent to join our Front Office team.
Joining the Andaz London Liverpool Street is choosing a 5-star lifestyle hotel located in the heart of vibrant East London to for your next career move.
At Andaz which translates from Hindi as "personal style", we empower each colleague to create the lifestyle world class guest experience.
Your personal style and creativity is what makes Andaz unique and we are looking for a Team member who embraces challenging the norm and who stand out to try new ideas.
What’s in it for you?
Being part of Andaz also mean, joining the Hyatt family which has over 1000 hotels in over 60 different countries, also recognised for over 5 years as a UK Great Place to Work Company for offeringgreat range of benefits, including:
- 12 free nights per year of service across Hyatt Hotels worldwide
- Employee and Friends & Family rates across Hyatt Hotels worldwide
- F&B Discounts of up to 50% in Hyatt UK Restaurants & Bars
- Uniform provided and laundered complimentary
- Complimentary meals on duty
- Refer a friend bonus £500 per colleague introduced
- Workplace pension scheme
- Annual season travel loan interest-free
- Cycle-2-Work scheme tax-free
- Continuous Learning & Development opportunities
About the role
As Guest Service Agent you are accountable for a smooth communication with our guests and colleagues. Some of the key processes include but are not limited to:
- Answering phone calls and providing assistance
- Answering emails
- Tracking of guest packages
- Ensuring guest preferences are met
- Giving concierge information
- Exceeding guests expectations
About you
Ideally you have already gained work experience in the same or similar role, preferably within a prestigious hotel environment. You are passionate about guest services, have a smile on your face and motivated to change and grow.
If you are a dynamic, sociable and talented host that is looking to join a fun and vibrant team, then we would like to meet you.
The role is subject to right to work check as per UK employment law.
