Guest Relations Representative Southampton, England
Job description
Job Description
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you.
We work flexibly and will assist you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and developing the social networks that make working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.
The Role
Working within the Princess Team here at Carnival UK, our Guest Relations Representative’s provide an elevated support to our onboard teams to find resolutions to any concerns raised by our guests. You will be required to think outside the box and find creative solutions.
As a Guest Relations Representative, you will:
- Reply to guest feedback during and after their cruise experience, primarily by telephone or email in an efficient and professional manner
- Work with internal stakeholders across our ships and colleagues in the USA to ensure any resolution is found succinctly and effectively
- Represent the brand on post-cruise issues, speaking thoughtfully whilst navigating complex issues
Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK13 and is offered on a full time or part time, permanent basis with at least two days based in our Southampton office.
About You
Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:
- Customer service experience, ideally within the tourism industry
Being part of our team has its benefits…
We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help support your personal and financial health and wellbeing.
- A warm welcome with full help settling in
- Home and office-based hybrid working (minimum two office days)
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers
- Extensive learning and development opportunities
- Annual bonus
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme
- Employee-led networks
- Employee Assistance and Wellbeing programmes
- Recognition scheme with prizes and awards
- Employee Discounted Cruising plus Friends and Family offers
- Contributory Defined Contribution Pension scheme
- Company paid private medical and dental insurance and health assessment
- In-house Occupational Health and access to digital GP
- Life Assurance
- Parental and adoption leave
- Childcare Voucher Scheme
- Employee Shares Plan
- Electric Car and Cycle to Work schemes
- Onsite restaurant offering range of healthy cooked and grab and go meals
- Discounted retail and leisure via discounts portal
About Us
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.
To keep everyone on board fit and well, colleagues who visit or work on our ships must be fully vaccinated, including boosters. We’re reviewing this requirement regularly.
