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Christian Dior: Guest Relations Host

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

We are currently seeking a Host to join one of our concessions to support the sales team to deliver a seamless journey to our clients.

Responsibilities:

• Greet a maximum of customers entering in the boutique and maintain 100% customer recognition of regular customers and VIPs
• Understand customers’ needs and orientate them in the boutique
• Act as an ambassador of the boutique and the brand explaining its organisation, its history, its pieces of art, etc.
• Assist customers with personalised services and respond quickly to all their needs
• Remembering customers' preferences and special needs
• Provide the highest standard of customer service at all times
• Be immaculately dressed and groomed
• Learn the best possible manners for every conceivable situation
• Assist and work closely with the sales team to ensure all customers’ expectations are met
• Demonstrate an ability to maintain confidentiality and privacy
• Carry out any additional duties as directed by the management team

Experience Required:

• Previous experience as a Host within a luxury fast paced environment
• Excellent grooming
• Outstanding interpersonal and communication skills
• Story teller
• Attentive and proactive
• A passion about delivering service excellence
• A passion for Christian Dior and our collections
• Fluency in a second language (preferred)

Must be able to work full-time (40 hours per week)