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We’re searching for an experienced, caring and creative Guest Services Executive to join Crowne Plaza London Gatwick Airport, who will drive high level of service, satisfaction and loyalty among our guests.

Responsible for the Guest Relations department with the support of their Managers, this role will be the main point of contact for guest services and act as the hotel’s guest ambassador ensuring the highest of luxury standards are delivered with a feeling of comfort, warmth and friendliness.

The Role

• Drive high levels of service, satisfaction and loyalty amongst guests and be the “go to” department for guests where everything will happen
• Be the proactive point of contact and caretaker for VIP guests, special occasion guests, and long stay guests
• Meet and greet guests and VIP’s, building relationships with them encouraging repeat custom
• Monitor, communicate and follow-up guest complaints, or redirect as necessary
• To maintain and update guest’s history and profiles with accurate information
• Track and drive the hotel’s guest return ratio, building a loyalty of guests
• Coordinate and implement the guest preferences program across all departments
• Responsible for the look, feel and service of the hotel lobby and library
• Assist Front Office with check-in and check-out during busy periods
• Promote the hotel’s facilities to all guests and visitors
• Assist with hotel showarounds

The Person

• Customer service experience within the hospitality industry
• Excellent command of the English language
• Charismatic personality
• High attention to detail.
• Can do and anything possible attitude
• Very well presented
• Excellent communication and interpersonal skills.

Benefits

We will reward all your hard work with a good salary and a range of benefits which include:

• Fantastic room discount within The Crimson hotels and across the worldwide IHG brand of hotels
• Additional annual leave day for your birthday
• Access to Private Healthcare Plan, eg financial assistance towards the cost of healthcare
• Superb training appropriate to the role
• Complimentary refreshments and freshly cooked meals whilst on duty
• Free parking on site
• Team member of the month
• Employee introduction scheme
• Sales Champions scheme
• My Crimson Rewards scheme

Eligibility

In line with the requirements of the Asylum Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

The Crowne Plaza London — Gatwick Airport is in a prime location for business or pleasure, a 3.5-mile drive from Gatwick Airport – offering on-site hotel parking – and within walking distance of Crawley town centre.
Comfortable, well-furnished and with a choice to upgrade to our luxurious Club Rooms, all rooms offer WiFi and all of the amenities to ensure a great stay. The impressive dining options include the Cube Restaurant with a varied menu offering dishes from across the globe and Bar92 where you can enjoy a light bite in a contemporary setting. The hotel also offers purpose-built, beautifully designed conference facilities to accommodate up to 280 people with a variety of suites making it the perfect venue for meeting and events of all types and sizes.