Guest Relations Ambassador - Sloane Street Boutique, London London, England
Job description
POSITION
Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.
We are currently seeking a professional and engaging Guest Relations Ambassador for our new store opening in Sloane Street to support the sales team to deliver a seamless journey to our clients.
The successful candidate will have considerable experience in a luxury front of house or customer service role where they have a genuine desire to deliver service excellence and create a memorable experience for each customer. This is an exciting time to join our Sloane Street Boutique and the successful candidate will be part of a fabulous new project.
Responsibilities:
- Greet a maximum of customers entering in the boutique and maintain 100% customer recognition of regular customers and VIPs
- Understand customers’ needs and orientate them in the boutique
- Act as an ambassador of the boutique and the brand explaining its organisation, its history, its pieces of art, etc.
- Assist customers with personalised services and respond quickly to all their needs
- Remembering customers' preferences and special needs
- Provide the highest standard of customer service at all times
- Be immaculately dressed and groomed
- Learn the best possible manners for every conceivable situation
- Assist and work closely with the sales team to ensure all customers’ expectations are met
- Demonstrate an ability to maintain confidentiality and privacy
- Carry out any additional duties as directed by the management team
PROFILE
- Previous experience as a Host within a luxury fast paced environment
- Excellent grooming
- Outstanding interpersonal and communication skills
- Story teller
- Attentive and proactive
- A passion about delivering service excellence
- A passion for Christian Dior and our collections
- Fluency in a second language (preferred)
ADDITIONAL INFORMATION
Must be able to work full-time (40 hours per week)
