Guest Experience Executive - Rooms Controller Grosvenor Place
Job description
Guest Experience Executive - Rooms Controller
START YOUR JOURNEY WITH THE PENINSULA LONDON
RECRUITMENT EVENTS
The Peninsula London is pleased to announce that we are seeking a Guest Experience Executive - Rooms Controller, reporting to the Guest Experience Manager. This role is responsible for the smooth arrival process, with regards to the room status, working with other departments to ensure the complete room set up and for a smooth and efficient arrival for all our guests. This position is instrumental in communicating between departments, ensuring guest rooms are prepared to each guest’s personalized requirements in anticipation of their arrival. The Rooms Controller is the one contact for all departments to coordinate the preparation accordingly.
- An exceptional opportunity to join our high-profile flagship hotel opening in London
- Market-leading remuneration, service charge, and attractive benefits
- Join our award-winning group, working alongside a highly experienced team
Key Accountabilities
- Intricate knowledge of Rooms configuration/features, with all room specifications, and manage the inventory on the day of arrival.
- Prioritize and pre-register the rooms depending on the arrival times of guests to ensure all guests can be accommodated to their rooms on arrival. Manage room inventory to ensure no guests will have to wait for their accommodation by monitoring the arrivals of the day to ensure all rooms are ready on arrival, or that there is a waiting room as an alternative available
- Is the main point of contact to coordinate the room status between all departments - Coordinate room amenities through Room Service, special set up with Housekeeping and ensure timely delivery in the room.
- Reviews and studies all guest’s preferences, special arrangements, and other room requirements based on the guest’s history and past stays. Ensures that the correct room is blocked based on preferences and special requests.
General requirements
- Thorough knowledge of customer service, front desk processes, and office management.
- Ability to multi-task and communicate effectively yet in a friendly manner even if under pressure and multitasking.
- Experience within Front Office and/or Reservations is essential and ideally within a luxury international property.
- Hospitality-related certification or alternative.
- Excellent time management and organization, highly adaptable, naturally positive.
- Flexibility and capability of working under pressure.
In November, we will share the next steps with suitable candidates prior to inviting you to meet with our team. During our intimate recruitment events, you will have an opportunity to engage with our leaders as well as gain a better understanding of our unique culture and why The Peninsula London will be a special workplace that you can call home.
We look forward to welcoming you to the Peninsula family and receiving your resume.
