Guest Communication Supervisor (Reservations) Grosvenor Place
Job description
Job description:
The Peninsula London is seeking to hire a Guest Communications Supervisor to join the Pre-Opening Team. Together with the Guest Communications Manager, this role will play a key part in providing leadership, direction and support to our Guest Communications Executives, and develop a highly motivated team who can deliver high standards of service with a commercial mindset. The Guest Communications Team will be responsible for all communications with guests, including Rooms & F&B reservations, Room Service Orders and Spa.
- Market leading remuneration, service charge and exceptional benefits.
- The Peninsula Hotels espouses luxury service, dedication to our guests and commitment to our employees.
- Join our award-winning group, working alongside a highly experienced team.
Key accountabilities
- Exceed guest expectations with service, in keeping with the Peninsula Service Principles, focusing on the core principles. Look for improvement for better service standards with a general theme of anticipating the guests' needs.
- Intricate knowledge of Rooms configuration/features and of the culinary offerings, with robust revenue generating strategies and initiatives to maximize both Rooms and F&B sales and revenues.
- Ensure that the team is building the foundation – understanding the guest (while respecting their privacy) and knowing the guest in a truly personalized way.
- Hire, develop, motivate, supervise, and performance manage department colleagues in maintaining a culture in compliance with mission, vision, values and core principles HSH.
General requirements
- Minimum 1-year experience in a similar role within Front Office or Reservations in a Luxury Hotel environment with similar standards and expectations.
- Thorough knowledge of customer service needs and techniques, office management and good working knowledge of yielding strategies.
- Excellent time management, organisational skills, highly adaptable with a focus on problem solving, naturally positive.
- Fluent English communication proficiency. Expertise in a second language would be desirable.
At the Peninsula London, we look after:
Your financial wellbeing:
- Excellent salary package
- Generous service charge distributed equitably to all colleagues
- Life Insurance
- Enhanced company contribution on pension plan
Your medical care:
- Medical cash plans including optical and dental coverage
- Enhanced maternity and paternity leave plan
- Workplace nursery salary exchange program
Your daily health routine:
- State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers’ room
- Colleague restaurant with healthy and balanced 24/7 food offerings
- On-site occupational health and safety nurse and wellbeing education sessions
Other perks:
- High street and online shopping discounts
- Rewards and recognition initiatives
- Dry cleaning for uniforms and work attire
In 2023, we will share the next steps with suitable candidates prior to inviting you to meet with our team. During our intimate recruitment events, you will have an opportunity to engage with our leaders as well as gain a better understanding of our unique culture and why The Peninsula London will be a special workplace that you can call home.
We will be delighted to receive your CV now and will liaise with suitable candidates directly.
