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Graduate Trainee Claims Handler

Marley Risk Consultants Ltd are a chartered Loss Adjusters servicing the needs of the Latent Defects Insurance market across the UK. Established in 2013, we have offices in Shrewsbury and Evesham and are going through a period of growth to meet the needs of our expanding client base.

We are seeking a Graduate Trainee Claims Handler to join our team in Evesham. This role willinvolve managing a portfolio of Latent Defect Claims on a delegated authority basis. You will be managing a caseload of files up to £50,000 (depending on experience). Full training will be given on Insurance and Claims handling, and the role is designed as the first step on a Claims career.

Key Activities:

· Manage all phases of the Latent Defect Insurance claim process to ensure that all tasks are completed efficiently and effectively. To achieve this you will engage in professional training provided by our in-house training team, including classroom sessions and on-the-job learning. You will be expected to achieve Chartered Insurance Institute (CII) certification, with the potential for further professional study as your career develops.

· Accurately check all the information on a claim and ensure the reserve accuracy throughout the life of the claim.

· Update company database to ensure all claim records are accurate and complete, and all data securely stored following appropriate guidelines.

· Manage inbound and outbound calls, emails and letters with insurers, policy holders, fellow professionals and industry specialists.

· Accurately interpret expert reports and insurance policies.

· Manage your diary to ensure optimum use of time and resources, meeting all agreed deadlines.

· Liaise with policyholders and experts to ensure accurate and timely settlement of claims.

· Identify and assist in pursuing recoveries, and liaise with legal advisors.

· Adopt a proactive approach when managing own claim portfolio.

· Ensure customers are treated fairly in line with policy terms and conditions, abiding by all relevant legal requirements, industry guidelines and company standards.

· On occasion, opportunities may arise to join other Claims Handlers and/or Loss Adjusters on site visits to gain further experience of the insurance market.

· Actively participate in team discussions to highlight issues and promote group learning.

· Perform other tasks as reasonably required by Team Leaders or Senior Management.

Skills and Experience required:

· Experience of IT systems including MS Word, Excel, Outlook and Teams. Training on company database system (VCA Software) will be given.

· Strong verbal and written communication skills.

· Willing to ask questions and seek assistance when required.

· Strong customer service skills.

· Able to quickly build positive and effective relationships with internal and external stakeholders.

· Well organised with excellent time management skills.

· Team player.

· Excellent attention to detail and high levels of accuracy.

· Confident working independently under instruction.

· Able to adapt to new challenges.

· Bachelor degree (required).

Job Type:

· Full-time (Mon-Fri).

Salary:

· £24,500 per annum.

Benefits:

· Generous company pension.

· Cycle to work scheme.

· Life Insurance & Private Medical Insurance (following completion of 6-month probation).

· Casual dress policy.

· Flexible working.

At Marley Risk Consultants Ltd we value equality, diversity and inclusion. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applicants from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Marley Risk Consultants Ltd registered in England and Wales under company number 08398403.

Job Type: Full-time

Salary: £24,500.00 per year

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Flexitime
• Free parking
• Life insurance
• On-site parking
• Private medical insurance

Schedule:

• Flexitime
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Worcestershire, WR11 1GN: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: Marley/GTCH/062023