Graduate IT Support Technician London, England
Job description
BE PART OF A WORLD-CLASS DIGITAL EXPERIENCE AGENCY.
Location: Hybrid from our offices in London, Manchester or Chester.
Canvas Reply is an 120+ person, and fast-growing, digital experience agency, development
house, and consultancy with offices in London (HQ), Chester, Manchester and Poland.
We are part of the 15,000 strong Reply group, working with leading enterprise clients
designing, building, and delivering best-in-class websites and applications for an impressive
roster of household-name clients.
We're looking for an IT Support Technician with at least 6 months’ experience in a similar position,
comfortable talking with external clients and representing yourself with stakeholders.
This role requires you to be degree qualified with a minimum of a 2:1 classification, have strong
problem solving and troubleshooting skills with great communication.
Responsibilities
- Build strong working relationships with clients to retain business
- Triaging initial support queries using our ticket system (Zendesk and Servicenow)
- Liaising with developers on technical queries
- Managing and prioritising all support requests against SLAs
- Willing to grow technical skills on the job
- Communicate updates directly to stakeholders, both internal and external
- Act as the IT guru for the internal Canvas team
Our Benefits
- Hybrid working with flexible hours: 8-10pm - 4-6pm
-
Flexible benefits package
- iPhone + Laptop of choice (Windows or Mac)
- Training and knowledge-sharing sessions across a wide range of Reply specialisms
- Exciting and high-profile projects for some of the world’s most well-known brands
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Frequent social events and activities
- Annual company performance bonus
