Job description
We’re looking for a self-motivated and strategically astute Graduate who will thrive in being in the heart of our Home Claims business. You will work with our operational leaders and supply to chain to innovate and manage our end-to-end processes.
You will need a strong focus on supporting sustainable continuous performance and an oversight and control for the departmental goals. You will have the opportunity to assist with key projects to become a subject matter expert and constantly drive our business to outperformance.
Role Requirements
Our unique Graduate programme supports you in achieving your full potential whilst giving you access to excellent benefits as part of your career development, including:
- A dedicated RSA business mentor
- A comprehensive 3-year development plan which focuses on accelerating your growth
- Facilitated learning & development interventions supported by guest speaker sessions
- Quarterly networking and community events with fellow Early Careers cohorts
- Sessions on supporting your well-being and emotional fitness
- Annual volunteering days as part of the programme’s giving back pledge
Responsibilities
We’re more than just a corporate culture - and this is more than just a job.
We will support you to:
- Become a subject matter expert in this business analyst role where you will shape our processes and culture in line with our vision and values, ensuring that our people strategy is at the heart of what we do
- Assist the leadership team with the home claims lifecycle focusing on continuous improvement activities to enhance our customer experiences ensuring positive outcomes
- Build your network to enable you to collaborate with our supply chain and offshore teams to develop capability, enhance processes and productivity
- Drive innovation through your analysis whilst acting as a gatekeeper to ensure controls are in place for any changes or improvements within the operation
- Be an integral member of the team working to deliver on process improvement projects
The Individual
We want your individualism, capability, and ambition to shine through. You will need to have a zest for learning and a willingness to become a real expert and insurance professional.
You will need to be a graduate with at least a 2.2 bachelor’s degree (or equivalent).
The best skills and attributes to have for this role are:
- An eye for detail, with the skills to collate, analyse and evaluate data
- Strong and effective communication skills with the ability to build relationships
- Ability to think strategically and innovate, whilst bringing research and ideas to the team
- Good presentation skills, be able to convey complex information succinctly to a wide audience
- A results driven outlook that will support RSA to outperformance
About Us
A welcoming, diverse, and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work. We have a diverse mix of customers, and we want our employee base to reflect that. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential.
Our commitment to diversity is sincere, continually growing and led right from the top. RSA takes pride in being accessible to all. We welcome applications regardless of gender, age, sexual orientation, disability, race, marital status, ethnic origin, religion, or social class. We encourage inclusive environments where our people can always give and show the very best of themselves and harness the power of our diversity.
If you require flexibility in when, where, or how you work, we’d love to hear from you. We also want to ensure that you are supported throughout the application process to enable you to be at your best. If you require adjustments during your application process, please flag this on your application form.
Our Values:
Integrity: Be honest, open, and fair. Set high standards. Stand up for what is right. Respect: Be kind. See diversity as a strength. Be inclusive and collaborate
Customer Driven: Listen to our customers. Make it easy, find solutions. Deliver second-to-none experiences
Excellence: Act with discipline and drive to outperform. Embrace change, improve every day. Celebrate success yet remain humble
Generosity: Help others. Protect the environment. Make our communities more resilient
Job Reference: UK000495