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Opportunity Overview

We have an exciting new opportunity for a new IT Technician to diagnose, repair and maintain hardware and software components, ensuring the smooth running of computer systems. IT Technician responsibilities include installing and configuring computer hardware and software and being a primary point of contact for IT support.

The Digital IT Service is a 24/7 operation and there may be a requirement to work out of hours, when required to ensure high service availability and completion of planned changes.

Digital Services (DS) refer to the application of business and technical expertise to enable the creation, management, and optimization of or access to information and business processes. This function is the first point of contact for end user issues and is supported by Digital IT Service Desk, Technical Services and Operations Management.

The University of Salford is committed to an inclusive approach to equality and diversity. We make every effort to form shortlisting and interview panels that are diverse in terms of gender, age, ethnicity, nationality and socio-economic background.

Key Responsibilities

• Delivery of hardware and software services (including audio visual) to the University; face to face, over the phone or remotely
• Perform an initial assessment of all incidents using scripts, knowledge base, taught knowledge, and best practice; this may lead to a first attempt at incident resolution and/ or referral to 2nd and 3rd line support within DIT
• Undertaking IT diagnostics and problem solving and work within guidance of the Service Desk Policy. Use case management tools to store, update and track info on cases for resolution and/ or service delivery
• Resolve IT based incidents and fulfil IT based service requests following documented case management processes and knowledge articles

A bit about Digital IT…

The Digital IT directorate is transforming. We provide core IT services to the University’s students, academics and professionals, and are currently exploring new technologies and striving to innovative, whilst also placing a strong focus around improving the customer experience. This forward-thinking approach has opened the door for many new opportunities, making us an enabling force within the University.

We have evolved into taking on a digital and project function. The expansion of our services is to support the delivery of the University’s strategic plan and priorities. Underpinning the University’s strategic plan is the Digital IT strategy, which encompasses some new and exciting programmes of work.

Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Digital IT is a key enabler for the University to achieve this!

What’s in it for you?

Competitive salary - and excellent pension scheme: 9% of your salary is paid into your pension by UoS, you can choose to pay more and UoS will match your extra contribution up to 4%.

Generous annual leave - plus the option to buy additional days.

Flexible working - we support a culture of flexible and hybrid working, subject to business requirements.

Professional development - a comprehensive package of training and development opportunities to help you achieve your full potential.

Our community – there’s a real sense of belonging here at Salford. We value diversity — in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students’ lives.