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GPS Global Platform Lead

Big Bank Funding. FinTech Thinking.

Our technology teams in the UK work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. We also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank.

Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.

We work in small, agile DevOps teams with colleagues around the world.

Following extensive investment across our Technology and Digital domains, we are currently seeking an experienced Solution Architecture to join HSBC Technology.

Brief overview of the business areas

Vision of Payments Orchestration Layer (POL) is to introduce lean and reusable payment orchestration engine that will route payments from initiation through security to a successful execution. It will remove bespoke and duplicate code and insert effective touch points with specialized applications needed for the payment journey (customer channel / industry gateway, sanctions screening, fraud and money laundering prevention, generation of payments instructions, submission to payment processors, bookkeeping). It will be an enabler to deliver new product features at high speed, low cost and with the desired quality.

The program is looking for configuring the built Micro services as part of the Business Outcomes we plan to deliver. This is with the vision to make our elevated architecture capable of satisfying growing need of partners and market scheme demands for Faster Deliveries.

What you will be doing;

This role will carry out some or all of the following activities:

• The job is a leadership and transformation role for owning and driving the core platform that hosts the strategic payment services.
• Working in tandem with the key Engineering leadership to draw the roadmap of the new scalable elevated architecture to accelerate business delivery.
• As global platform owner, also is responsible for upkeep and availability of the systems to meet the operational requirements of the bank with strong focus on Risk and Control governance
• The role will encompass accountability for finances, application design, development and testing through to production implementation, and support/maintenance in production subsequently.
• Ensure strong operating environment for high quality delivery, faster time-to-market and continual productivity improvements.
• Provide thought leadership on latest DevOps and Agile development methodologies, innovation and transformation, and have the ability to evolve, modify and adapt in a dynamic environment.
• Managing the required cross-skilling and re/up-skilling of the organization to deliver strong change agenda.
• Manage various senior management stakeholders across Technology, Ops and Business teams.
• Building capability for effective engagement and execution as well as building thought leadership for wider adoption of DevOps/Agile, APIs and reusable services.
• Lead and drive proactive risk management culture
• Ownership and Accountability in a matrix based environment

Key Responsibilities

Financial Management

• Own planning and tracking of financial forecasts, resource planning.
• Ensure optimal use of resources for attaining financial goals

People Management

• Develop and manage high performing team to meet present and future needs
• Develop Talent and leadership at all levels including opportunities for growth, stretch roles, global leadership and succession for key/critical roles.
• Attract, develop and retain talent across delivery leadership and technical/functional SME

Lead performance management including compensation, vertical/lateral progression and reward & recognition globally

Delivery and Application Management

• Provide SME knowledge in cloud based micro-service architecture, resiliency, capacity and supportability.
• Collaborate with engineering and support leads to provide a secure and resilient framework for payments services
• Build strong productive working relationships with technology leadership, Payments Operations and LOBT
• Analyze and address/fix delivery issues in a timely manner
• Lead and provide direction and guidance as needed to the delivery team
• Responsible for communications to stakeholders and Payments Services (PS) management and any escalations
• Active involvement and ownership of Support activities covering stability, efficiency and improvement initiatives
• Lead and Manage regional IT Service Management teams and liaise closely with Regional Payments Operations teams for effective service management
• Ensure IT estate including Hardware and Software are remediated before OEM end-of-life and have latest security patching.
• Lead and drive RTB efficiency initiatives ensuring year-on-year cost efficiency
• Proactive management of cyber security threats, internal and external (in-country regulators like PRA, HKMA, MAS etc.) audits.

What you will bring to the role;

To be successful in this role you should have proven experience within the Technology sector with knowledge of the following skills:

Strong technology experience combined with very strong and evidenced leadership experience managing both change and run functions in large technology organizations – preferably in Banking and financial services (Payments is a plus). An understanding of API technology, containerisation, micro services.

• Exposure to regulatory requirements and demands is desirable.
• Experience of audit examinations and monitor lead examinations is desirable.
• Experience of managing dev teams including managers, engineers, designers, vendor resources etc. across multiple locations and geographies in matrix model.
• Ability to effectively drive and lead change in a global organization like HSBC in terms of scale, size and complexity
• Strong knowledge and experience of managing financial, operation, market and regulatory drivers impacting complex and dynamic technology environment
• Solid understanding of global technology trends especially in the Payments domain
• Sound experience of building, leading, developing and retaining high performing teams.
• Effective decision-making, influencing, critical thinking and problem solving skills
• Strong business and technology acumen, and proven experience in building a vision and developing strategy supporting the vision.
• Strong written and verbal communication skills.

This role will primarily be hybrid Remote UK; some travel may be required.

Come Power a Business that Defines How to Power the World

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).

Recruitment Helpdesk:

Email: [email protected]

Tel: +44 (0) 207 832 8500