Government Fusion SaaS Analyst London, England
Job description
Do you want to work with exciting customers across all sectors in the industry? If you have a passion for tech, a customer-centric approach, and a background in helpdesk support, come and grow your career with us. Thrive in this crucial role!
Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies around the world
If you have a passion for innovation in delivering service excellence with a background in SaaS Application support, we want you on our team!
Who is Oracle Customer Success Services?
Oracle Customer Success Services (CSS) is uniquely positioned to help customers with the most challenging and complex requirements to accelerate innovation in their IT environment and make the most of their investment in Oracle technology
Oracle SaaS applications best unfold their full value and rich capabilities if user adoption, business continuity, technical optimization, and security are addressed proactively. Thousands of customers around the globe have relied for several years on Customer Success Services for high performance and the efficient operation of their most critical business processes on Oracle environments. Thousands of domain experts around the world assist and guide customers toward their business goals. Oracle CSS provides tailored support and guidance throughout the Oracle Cloud Applications usage to meet customers’ business objectives. We, the CSS, are setting up a new TEAM in the UK to help manage, support and enhance our customers experience with Oracle Fusion SaaS and PaaS. The new Team will be working with our UK Secure Govt Customers.
Lifecycle management
As customers grow and mature with their operations, we would act as the enabler to enhance product adoption and user experience. Our focus on continual service improvement is a key differentiator. As part of Customer Success Services organization, you will get an opportunity in the lifecycle management of the SaaS and PaaS solution-we would leverage your expertise and creativity to innovate business and IT processes, improve product adoption and other aspects of lifecycle management. You may be engaged in assisting customers in their day to day queries, create extensions, enrichments to the implemented product, helping them on their journey to cloud, release management activities for quarterly releases and be a part of the customer business teams to enable them achieve their key business process KPI’s. .
What you’ll do
- As a Fusion SaaS Analyst for UK Government Clients, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical and functional customer issues directly with customers.
- A main point of contact for customers, you are responsible for facilitating customer relationships with Support, Product Management, XLOB and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
- As a Fusion SaaS Analyst, you will offer strategic support to assure the highest level of customer satisfaction. A focus is to build/use automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits
The background you should have for this job
- Expertise in Oracle SaaS/Cloud Concepts and solutions in Fusion, HCM, EPM or ERP
- Eligibility for UK Government Security Clearance
- UK based Resident for more than 5 years
- BA Honours/Science Degree
- Have hands-on experience in supporting/integrating and extending Oracle SaaS applications: Fusion HCM or ERP. Expertise in configuring and optimizing applications, and understanding of performance tuning techniques
We also use
- Fusion SaaS (All)
- Cx Cloud
- EPM Cloud / On Prem
- EBS
- PSFT
Why work at Oracle
- A competitive salary with exciting benefits
- Flexible and remote working so you can do your best work
- Learning and development opportunities to advance your career
- An Employee Assistance Program to support your mental health
- Employee resource groups that champion our diverse communities
- Core benefits such as medical, life insurance, and access to retirement planning
- An inclusive culture that celebrates what makes you unique
At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before.
https://www.oracle.com/corporate/careers/diversity-inclusion/
A world of opportunities await you here
Technology Space
Infinite possibilities for the right talent. Flexibility to work in different tracks as a functional expert or a technical expert. And opportunities to gain expertise across multiple tracks
- Oracle SaaS – Fusion HCM, ERP, SCM
- Oracle SaaS – CX suite of products
- Oracle SaaS – EPM Suite of products
- Oracle Analytics Cloud Services
- Oracle PaaS for SaaS
- Apps Unlimited – EBS, PSFT, JDE, Hyperion
Career Path
Choice of career path as the individual progress through years. Multiple Options
- Analyst à Subject Matter Expert
- Analyst à Project Lead à Project Management
- Analyst à Solution Expert à Architect
Grow with us, Shine with us
Exciting opportunities to grow and expand your horizon in learning and development
