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JOB DESCRIPTION

If you are proactive, enjoy building and managing relationships with a strong drive to achieve outcomes, this could be the role for you.

As a Governance and Oversight Associate, you will be part of a team responsible for service, transactional activity and implementing changes with a process engineering mindset. The team has access to a series of transformation drivers and will help lead the modernization of the activities within the group. The role requires a focus on the client experience, risk management and the drive to build a new team.

Job responsibilities

• Partner with colleagues based in Geneva, India and Manila to implement the oversight and governance framework for the document servicing and reconciliation activities
• Daily review and act as escalation contact for the Private Bank’s cash and stock breaks
• Partner with Risk and Control teams, internal and external auditors to provide evidence of the controls and daily activity
• Become a subject matter expert and take ownership on the processes managed by the Document Servicing and Reconciliation teams
• Communicate effectively with internal and external parties to answer queries and resolve issues linked to the lifecycle of documentation servicing and reconciliation
• Understand, identify and control the risk inherent to operational activity and put in place improvement measures.
• Manage and escalate production-related issues, ensuring continuity of service while simultaneously managing effective resolution with key stakeholders.
• Collaborate across teams to leverage expertise, products, and services.

Required qualifications, capabilities, and skills:

• Relevant experience in an Operations team, being accountable for the daily activities and subject matter expertise is essential
• Experience of managing stakeholders, building relationships, and supporting them towards achieving the expected outcomes
• Be action and outcome driven to deliver within the given timeframes while dealing with conflicting agenda
• Expert critical thinking and decision-making skills based upon fact and business/ industry knowledge
• Self-starter who is creative with a ‘can-do’ attitude
• Flexible and proactive approach, with the ability to adapt to business change
• Strong risk and control mind-set

In addition to the above, we are most interested in what makes you, you: the personal qualities, outside interests, and achievements beyond academia/work that demonstrate the kind of person you are, and what you would bring to the team.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.