Global Service Manager – German Speaking London, England
Job description
Global Service Manager – German Speaking
London
As a Barclays Global Service Manager you will be joining Functions team within Corporate Bank – Global Corporate Banking area. You will be instrumental in implementing the Day-to-day Servicing activities include: payment queries, account closing, statement requests, change of name/address requests, payment recalls and Cash Management queries/requests.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
- Responding to services requests received from clients, as well as those from other business areas and third parties in both English and German over telephone, etc
- Providing the delivery of world-class service through excellent client servicing and transactional processing
- Acting as a point of contact for technical and procedural queries in multiple languages
- Seeking client feedback to monitor service levels and drive appropriate improvements to achieve number one client satisfaction when measured against other Banks
- Overcoming customer objections and handle complaints effectively by ensuring records are maintained to provide a complete record of progress
- Working closely with the rest of the team providing mutual support by covering, training, coaching and sharing knowledge of best practice
- Adhering to current procedures and guidelines
- Taking responsibility for keeping self-up-to-date with relevant compliance and rigour issues affecting the role
- Fluent written, reading, speaking and listening in English and German
- Experience with World Class Customer Service
- Ability to communicate at all levels both within the Bank and Larger Business/ Corporate organisations
- Solid organisational skills
- Ability to read, write and speak other European languages fluently
- Excellent knowledge and understanding of Europe and UK Banking and systems used within Barclays
- Comprehensive knowledge of SEPA and payment methods
- Comprehensive knowledge of International and UK electronic payment methods and payment cycles
Where will you be working?
In the heart of Canary Wharf, our headquarters at Churchill Place boasts onsite amenities such as; a gym, staff restaurant and deli bar, and is easily accessible by tube and bus links. With a population of around 5000 staff the atmosphere is second to none with a real buzz being created around the offices within.
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