Job description
Job Number:
3230428
DESCRIPTION
Glasgow
- Check weekly ageing report against ops risk reporting and escalate to product management and senior management, where necessary
- People Management, including direct management of staff, succession planning, personal development, training plans, performance reviews
- Requirement to sit S99 qualifications
- Assist and train vendor staff in exceptional processing cases, if necessary
- Perform various intraday and end of day control checks on occasional basis to ensure that the vendor delivers quality output
- Identify risk issues, escalate where appropriate and provide assistance in resolving
- Ensure upward, downward and peer communication of developments and issues
- Communicate changes/developments (process, organization or service related) to the vendor management group and the vendor on a timely basis
- Review changes suggested by the vendor related to process, documentation, etc. and approve by following the proper change management process
- Review SLA reporting done by the vendor and provide feedback
- Participate in various governance meetings
- Participate in organizational initiatives
- Recruit permanent/temporary staff for the group, if required
QUALIFICATIONS
-Self- confident, demonstrates integrity and demonstrates business appropriate behaviour
- Highly motivated self-starter with multi-tasking abilities
- Strong leadership skills
- Ability to delegate and monitor the progress
- Sense of ownership
- Risk awareness and ability to recognize potential risk issues
- Ability to follow through the tasks in systematic manner to completion
- Positive attitude with the ability to work in a team oriented environment
- Experience in reconciliation processes
- Excellent inter-personal skills
- Strong computer skills
- Ability to work under high work pressure
- Identify and implement opportunities to deliver efficiencies either through BAU process improvements or location strategies that deliver appropriate ROIs without any reduction in client service or risk management
- Develop and implement metrics / management reporting to support management in their commercial decision making process
- Attention to detail, and ability to perform to a high degree of accuracy
- Experience with metrics reporting and reviewing related to account reconciliations
- Innovative and creative challenges to existing processes
- Ability to adapt to changes
- Oversight of the teams policies and procedures to ensure all events are processed with the due levels of care and attention.
- Responsibility for the timely, effective and accurate escalation where appropriate
- Responsibility for maintaining compliance with firmwide procedures and policies including, but not limited to SOX, Segregation of Duties, RCSA, Client Money
- Identify and implement business process improvements relating to functional responsibilities of own teams or wider operations division in response to changing client needs or business changes
- Self confident, demonstrates integrity and demonstrates business appropriate behaviour
- Highly motivated self-starter with multi-tasking abilities
- Strong leadership skills
- Ability to delegate and monitor the progress
- Sense of ownership
- Risk awareness ability to recognize potential risk issues
- Ability to follow through the tasks in systematic manner to completion
- Positive attitude with the ability to work in a team oriented environment
- Experience in reconciliation processes
- Excellent inter-personal skills
- Strong computer skills
- Ability to work under high work pressure
- A strong interest in and enthusiasm for building a career in Financial Services
- Experience with metrics reporting and reviewing related to account reconciliations
- Innovative and creative challenges the existing processes
- Ability to adapt to changes