Global Food and Beverage Executive London, England
Job description
Belmond has been developing and implementing an Food and Beverage (F&B) strategy aligned with the company vision of being the most desirable luxury travel brand in the world.
We are looking for an outstanding Global F&B Executive to join our team based in London. The successful candidate will be involved in the implementation of many F&B projects, help enhance the guest experience and be responsible for the global F&B operational systems, including Seven Rooms, F&B Dashboard, Point of Sale (POS), Belmond app, Kitchen Cut amongst others.
The ideal candidate will have a background in F&B operations and experience in implementing new technology and software to support our properties across the world, either at property or corporate level. The candidate will have excellent interpersonal skills and a strong business acumen.
Key Responsibilities
- Implementing F&B projects and be responsible for the global roll out of F&B systems
- Maintaining system and operational integrity
- Driving adoption rates and deliver consistent training, supporting and troubleshooting, capturing business requirements and helping to evolve the operational infrastructure to ultimately elevate the guest experience.
- Maintaining and document global consistent configuration standards of operational systems.
- Developing and roll out operational global training standards.
- Identify opportunities to improve the quality of the data in the systems, rolling out any required procedures to ensure the data is right from the start.
- Collaborating with third parties to verify and test that solutions will meet the business requirements.
- Liaise with department heads and project leads to identify and prioritise new/existing system developments.
- Formulate, recommend, and implement procedural guidelines, policies and standards pertaining to the overall food and beverage operations across Belmond.
- Create focus and provide support to hotel, trains, and cruises F&B Teams with regards to improving operational F&B processes and procedures.
- Developing and implement practises for cost control, menu engineering and F&B purchasing.
- Identify opportunities and develop solutions to enhance the performance of specific F&B departments.
- Collect, evaluate, and communicate F&B best practices.
- Actively support new restaurant bar concepts ensuring ongoing success of core divisional restaurant and bar concepts.
- Support pre-opening F&B activities.
- Collating and analyzing data to determine opportunities or problem areas within the overall F&B strategy and provide feedback regarding the development of policies and procedures.
- Consolidating and analyzing F&B quantitative and qualitative reports including F&B sales, F&B profit, and Key Performance Indicators.
- Collaborating with F&B Managers to establish specific goals and plans to prioritize, organize and complete various F&B projects.
- Together with the Global F&B Director, providing support to all F&B Directors, and Executive Chefs throughout calls, in person meeting and conference calls.
- Conducting research on new F&B trends and competitor product offerings.
- Being involved, supervising, and evaluating service performance through guest metrics – LQA, NPS, GRI.
- Coordinating promotional activities and F&B workshops.
Requirements
Skills and Work Experience
- Strong communication skills (verbal and written) in English.
- Passionate about people and demonstrate a genuine desire to build a career within F&B
- Previous experience in a hospitality environment.
- Outstanding interpersonal skills and strong team player.
- Excellent knowledge of MS Office and Google Suite
Competencies
- Emotional intelligence.
- Results oriented.
- Adaptability.
- Global perspective.
- A “can do” attitude and enjoy new challenges.
- Engaging communicator to keep stakeholders well informed.
- Ability to work independently with a high degree of self-initiative.
- Ability to work well under pressure and adapt to changes in project priorities.
- Strong attention to detail and a drive for excellence.
- Natural curiosity, constantly looking for ways to make things better and push the boundaries.
Benefits
Competitive salary plus company benefits
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