Global Capabilities & Analytics Manager; Pennsylvania, Durham, NC GSK House, UK Brentford, England
Job description
Posted Date: May 26 2023
The global commercial organization at GSK is evolving in line with our portfolio and the breadth and depth of our pipeline. To ensure the successful delivery of our global product strategies, GPS (Global Product Strategy) teams partner closely with R&D and key markets to ensure we drive competitive product profiles, including life cycle innovation, and preparing for excellent launches for our growing late-stage pipeline.
The Commercial Capabilities, Practices & Strategic Planning team works across Global Commercial to help drive competitive and industry leading capabilities and practices aligned to the Integrated Asset Plan (IAP), working cross-functionally with Global Product Strategy (GPS), Global Strategic Insights (GSI), and Global Pricing & Market Access (GPMA), to deliver strategic enablers that underpin our Global product strategies and portfolio ambition.
This is a unique opportunity to help shape this leading global organization and its culture for the future. You will drive and support the ongoing development and implementation of our Global competencies focused on commercial IAP work packages and associated capabilities, and data and analytics/advanced analytics methodologies, standards, and innovation (including digital where appropriate) required to solve complex business challenges, drive overall performance reporting and optimization, launch excellence and readiness. You will accomplish this through the identification of key capability gaps, development of mutually agreed plans to close the gaps, ensuring these plans are operationalized and the gaps are closed. Capability solutions will be developed proactively in line with key business objectives and the performance that the commercial organization is striving for.
Key responsibilities:
Develop and drive consistent, competitive and industry leading commercial capabilities, standards and practices aligned to the Commercial IAP, working cross functionally with GPS, GSI and GPMA, in the development of playbooks, templates, leaders’ guides, workshops, comms, etc. across key areas such as brand/strategic business planning, patient journey, lifecycle management and innovation, KPIs/OKRs, and dashboarding.
Design, plan and deliver global capability development programs for commercial teams through implementation of global solutions, leadership of project (project teams) and evolution/iteration of the capability strategy/framework.
Design, implement and embed effective knowledge management and continuous process improvement by driving an open learning culture that identifies and communicates key learnings and utilizes benchmarking, community building and ‘train the trainer’ models.
Maintain knowledge of GSK IAP and learning resources and delivery mechanisms (e.g., Keep Growing campus, LinkedIn Learning, bite size learning, playlists) and innovative external trends, and translate these into suggested opportunities for the business.
Liaise with Commercial Capabilities, Omnichannel Capabilities, Strategy & Ops teams, in Regions, LOCs and across Therapy Areas to share best practices.
Partner with Tech, Data & Analytics teams as required
Use broad organizational insight to determine which elements are best built, bought, borrowed, or transformed to drive scale efficiency and effectiveness.
Work with procurement to align the core objectives for each next-generation commercial capability with the key attributes of potential vendors, to optimize vendor selection and management.
Develop and execute a best-practice communications plan to share progress, report early wins and maintain focus on the real benefits of the capability’s transformation effort for increased momentum and to embed change.
Demonstrate how commercial capabilities are being built in a manner to enable selected quick wins that are tied to specific business opportunities or issues, to further drive the transformation.
Define and maintain the governance model to ensure well-constructed ways of working across stakeholders and clarity around accountabilities and decision- making authority.
Perform additional activities related to commercial governance, planning, capabilities, and practices, as defined by the team.
Basic requirements:
Bachelors’ degree
2+ years Commercial Pharmaceutical experience ideally spanning Global and affiliate roles.
Project management experience to stay on top of detail, deliverables and anticipate and propose solutions to potential roadblocks to keep activities on track.
Experience in Data and analytics/advanced analytics experience, for business performance and dashboard optimization to solve key business questions in innovative ways utilizing data.
Preferred Qualifications
Ability to influence, challenge thinking and gain credibility with commercial leaders, across the business, across TAs and with customers.
Understanding of all phases of asset development, with specific experience leading or delivering brand or commercial strategy
Experience in assessment of capabilities and developing capabilities frameworks and training.
A change management and learning mindset with experience in business transformation and innovation.
Excellent interpersonal skills. Ability to influence both internally and externally while operating in a complex, matrixed environment.
Excellent communication skills (written and verbal) and ability to interact with all levels of end users and technical resources, as well as the ability to translate data insights for non-technical audiences.
Coaching and facilitation abilities, ideally with experience delivering training.
Working knowledge of Agile and project management principles and the ability to communicate/transfer this within a business environment and cross functionally.
Adult learning and/or training qualification.
Fluency in English language, spoken and written.
Why GSK?
Our values and expectations are at the heart of everything we do and form an important part of our culture.
These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:
Operating at pace and agile decision-making – using evidence and applying judgement to balance pace, rigors, and risk.
Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.
Continuously looking for opportunities to learn, build skills and share learning.
Sustaining energy and well-being
Building strong relationships and collaboration, honest and open conversations.
Budgeting and cost-consciousness
#LI-GSK
GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030.
Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We’re committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce.
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