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Job Description:

Job Title: Refresh Escalations Specialist

Corporate Title: Vice President

Location: Bromley

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Location Overview:

Join our bustling Bromley office, situated in one of London’s greenest boroughs. Here you’ll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

Role Description:

We are currently looking for a Refresh Escalations Specialist to join our wider Global Banking & Global Markets anti-money laundering team. You will be joining a global team of 4 people who specialise in supporting Bank of America’s clients with the anti-money laundering refresh process. You will be a point of escalation for clients and responsible for liaising with internal and external stakeholders to solve any problems that arise.

Responsibilities:

• You will act as the point of escalation for Bank of America clients in the refresh process
• You will help to identify and resolve any issues in the standard procedure
• You will liaise with multiple internal and external stakeholders (money laundering reporting officers, client outreach, client onboarding, client refresh, regulators, audit)
• You will conduct research and source documentation from various sources
• Liaise with reporting teams to help provide metrics or presentations to stakeholders
• You will be a subject matter expert for Anti-Money Laundering laws in 39 jurisdictions
• You will have the ability to work with small teams to provide training on the process and escalations

What we are looking for:

• An in-depth knowledge of Client Due Diligence requirements will be essential in this position
• You will have an analytical mindset and possess the ability to use your regulatory knowledge when liaising with auditors
• You will have the ability to work independently on multiple projects at once
• Excellent verbal, written, and interpersonal communication skills will be essential

Skills that will help (optional):

• A Background in Investment Banking (Global Markets) would be a plus
• A track record of demonstrating continuous process improvement would be an advantage
• Flexibility and experience working in a fast paced & high-pressure environment will be a help in this role

Benefits of working at Bank of America

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.