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JOB DESCRIPTION

JOB TITLE: General Steward
DEPARTMENT: Operations
REPORTS TO: Stand Managers
LOCATION: Molineux Stadium
HOURS: Casual working hours
DATE: February 2023

To be considered for the role please completed the General Steward Application Form and
Diversity Monitoring Form below and email to [email protected] -

GENERAL STEWARD APPLICATION FORM
DIVERSITY MONITORING FORM

We are Wolves. Progressive, determined, bright, unified and humble. A pack that is hungry for

success. Wolves is one of the fastest growing professional football clubs in the UK, and also boasts

one of the richest histories in the beautiful game.

Formed in 1877, Wolves was a founder member of the Football League, and was one of the

country’s most successful sides in the fifties and sixties. During a two decade spell the Black

Country’s most decorated side won three First Division titles and one of its four FA Cups.

Fast forward 70 years and Wolves are back among football’s European elite, but this time we will
compete as a sports and entertainment business across multiple brand verticals. As a challenger
club, Wolves dare to be different, which is why creating world class propositions in esports, fashion
and music are all part of our ambitious plans.

At Wolves, we don’t simply look to the future, we seize it.

We take seriously our commitment to the safeguarding of children and adults at risk and to
ensuring that Wolves is free from discrimination and harassment.

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Job purpose

Stewards are deployed to assist in the safe operation of the ground before, during and after event.

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Key responsibilities

• To be responsible for the safety and comfort of spectators within a designated area at all

• Attend the Stadium at given dates and times as directed by the Safety Officer.

• Attend pre-event briefing, and ensure all information is understood.

• To carry out safety checks.

• Do not leave the stadium after signing in until the end of your duties.

• Attend all training sessions required.

• Direct spectators to seating areas by checking tickets.

• Assist in the prevention of overcrowding by ensuring the crowd limits in various parts of the

• Immediately report to a Supervisor, Manager or the Safety Officer incidences where

• Monitor the crowd throughout the ground for signs of distress or overcrowding and take

• Ensure that gangways and exit / evacuation routes are kept clear.

• Assist in the diversion of spectators to other parts of the ground including the closing of

• Identify any incidents or occurrences among spectators, reporting their findings to a

• Know the location of and be able to operate effectively the fire-fighting equipment at the

• Know the location of the first aid room and any first aid equipment kept elsewhere in the

• Be fully conversant with any methods or signals used to alert staff that an emergency has

• Be capable of recognising potential fire hazards and suspect packages, reporting such findings

• Comply promptly with any instruction given in an emergency by the Safety Officer, Area

• Remain at allocated post as instructed unless authorised or ordered to do otherwise by the

• You may be required to be deployed to other areas, i.e. turnstiles/search or adjacent stands.

• Report to the Area Supervisor or Safety Officer any damage or defect which is likely to pose a

• Assist as required in the evacuation of the ground.

• Maintain segregated areas all times.

• Report any issues promptly.
  

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General responsibilities

• Compliance with Club policies

• Compliance with the Club’s health and safety procedures

• Compliance with the Club’s safeguarding policies

• To promote the Club’s values

• To work consistently to embed equality & diversity into the Club

• To undertake such other duties as may be reasonably expected

• To maintain professional conduct at all times

• This role involves working with children and/or adults at risk in a Regulated Activity (or in close

Key relationships

• This role requires working with the general public.

• This role will be reporting into the Stand Managers
  

Scope of job

• This role is casual work as a Steward in line with the training and practices provided as part

• Available to attend a Company Induction, Role Specific Training and undertake online ACT

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Person Specification
Job Title: General Steward

Knowledge: the level and breadth of knowledge to do the job e.g. understanding of a defined system,
method or procedure, legal or regulatory frameworks etc

Desirable

• Awareness of safety and security

• Conversant with the methods or signals used to alert staff that an emergency has arisen

• Ability to recognise potential fire hazards
  

Technical/work-based skills: skills specific to the job e.g. language competence, typing skills, coaching skills
etc

Essential

• Able to communicate in a manner which is clear and concise

• Can follow instruction and training in the expectations of the steward role and standards as outlined

General skills and attributes: more general characteristics e.g. flexibility, communication skills, team working
etc

Essential

• Ability to remain calm under pressure

• Ability to identify a problem and resolve it in line with the training and guidance provided

• Maintain professional conduct at all times

• Ability to remain observant and vigilant at all times

• Understanding of how to work safely with children and/or adults at risk and uphold generally

• Promote, adhere to and implement the Club’s Equality Policy and to work consistently to embed

Experience: proven record of experience in a particular field, profession or specialism.

Desirable

• Experience of working in a similar role previously

• Experience of working with customers/ members of the public previously.
  

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