Accommodation Services Officer Bedfordshire
Job description
Team: Accommodation Services Team
Job Family: Advising CBG9
Salary: £30,516 - £33,182 per annum pro rata
Hours: 37 hours per week (additional out of hours duty as per rota)
Base Location: Working from home and any CBC offices, including Priory House, Shefford. You will be expected to attend a CBC office location on a monthly basis, and as needed to carry out your role
Contract Type: Hybrid; Secondment/ Fixed Term - 12 Months
Closing Date: 28th of February 2023
Interview Date: To be confirmed
About Us
Central Bedfordshire is an ambitious authority, determined to be an exemplary one. Our strategic location and high quality of life mean we are one of the fastest growing areas in the country.
As a council we face the same challenges every business does - investing in the right places and delivering great results. Except for us, it’s all about our 289,000 residents. We’re totally focussed on helping to improve their lives and making Central Bedfordshire a great place to live and work.
We have set values and principles to represent the way we work and how we operate as an organisation. You can view a list of these in detail on our website.
This is a great time to join us on our journey.
More about the role:
Private Lettings
It’s an exciting time at Central Bedfordshire’s Housing Service. The Housing Service is a self-contained business that manages and maintains some 5,200+ Council-owned homes with a growing Private Sector Property Management Portfolio. Find your greatness as an Accommodation Services Officer. The team provides a wide range of services for the management of Licensees/Private Tenants, our aim is to help residents sustain their licence, find permanent accommodation and avoid long term homelessness.
Day to day you will ensure effective delivery of housing management and Landlord service to private tenants, managing a range of private sector properties and their tenancies, managing lettings allocations across private housing providers as well as processing financial assistance for applicants to the private rented sector. This will include the health & safety of residents/visitors, enforcement of the tenancy conditions, rent collection and ensuring that properties we manage are safe and clean.
This is an exciting opportunity for someone ideally with experience into a lettings/ property management role & who is motivated and focused on providing a first-class service to our Landlords and tenants. You will be able to demonstrable the ability to make clear decisions under pressure using evidence, sound judgment and experience. You will be someone who works across boundaries to better understand customer perspective and seeks out customer insight to shape decisions. You will be someone who puts the customer at the heart of everything they do & embeds equality and diversity in all aspects of service delivery. You will be able to stay calm and focused under pressure and in volatile situations.
You must have up to date knowledge of Housing Legislation, including anti-social behaviour and enforcement options. Ideally you will be educated to Level 4 standard, but equally important are the skills you already have and the experience you can bring to the role, alongside your willingness to learn and adapt to changing demands and manage your time.
Join a busy team and take advantage of a generous rewards package, agile working and the chance to learn new skills and develop your career. Find your greatness by helping us to deliver better services to the local community.
What we can offer you
As well as joining a friendly, dedicated, and hardworking team you will have access to numerous benefits, including:
- A hybrid working arrangement giving you the option to work from home and access any CBC office location. We recognise and value the importance of supporting our employees to balance their home and work life and to be able to work in the most efficient way.
- A £250 one-off hybrid worker payment to help you adapt your home for safe and suitable working conditions
- A comprehensive IT package to support you to work safely and effectively
- The ability to work abroad for up to a month a year
- Generous family friendly policies and practices
- A welcoming and inclusive environment that empowers differences
- Friendly and supportive staff networks
- Annual leave allowance 24 days + statutory holidays rising to 31 days with length of service.
- Local Government Pension Scheme (LGPS). This is a valuable part of our rewards package for employees and includes Life Assurance. You can find out more on the Bedfordshire Pension Fund website.
- An exceptional Employee Assistance Programme which helps support employees with workplace changes as well as other work, family and personal issues
- A huge variety of courses and role-specific training and learning to help you succeed and develop
- Access to discounts on top UK retailers and local retailers
Central Bedfordshire Council has its own vision and values that are integral to everything we do. Our area vision is to make Central Bedfordshire 'A great place to live and work’.
Sustainability matters to us. We aim to lead by example in tackling climate change. Read more about the action we’re taking on our website: Climate change – tackling it and our strategy
Our aspiration is to be a truly flexible employer. We welcome discussion on location, hours and working pattern as part of the application process.
You will be expected to demonstrate how you meet the key accountabilities and competencies detailed within this Recruitment Pack; Accommodation Services Officer
For an informal discussion about this position, please contact: Kanyin Jolaosho at [email protected] or call 0300 300 8203, or alterntavley you can contact [email protected]
For queries related to the recruitment of this vacancy, please contact: The Recruitment Team at [email protected]
Safeguarding):
Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment. This post is subject to the disclosure of criminal records.
Central Bedfordshire Council is an equal opportunities employer. We are committed to improving the diversity of our workforce to better reflect the communities we serve. Therefore we welcome applications from everyone. In addition we are a Disability Confident employer, we are working to become a Disability Confident leader in our community.
To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.
If you require assistance to apply for our roles, help with writing your CV, interview techniques or careers advice please contact our team of careers advisors at [email protected] Our service is confidential, impartial and free for all.
