General Office Administrator Guildford, England
Job description
West End Garage are looking to employ an additional resource to assist with the administration within our rental, accounts and sales departments.
This candidate must have an eye for detail and high levels of concentration. You will need to work well under the direction of the department managers you are assisting and be self motivated to carry out the tasks without their need for micro managing. You must have a friendly positive demeanour with both customers and staff alike. It will be necessary to be computer literate, with knowledge of Microsoft programs (Excel and word), and have the strong ability to communicate both verbally and via email with all.
Training will mainly be on-site, but with the possibility of manufacturer training being carried out in Nottingham, High Wycombe, Walton and other regional locations as per training needs.
Roles within our rentals department:
- Taking bookings through our central booking team and retail customers.
- Carry out driver licence checks
- Invoicing and reconciling payments against customer accounts
- Preparing pre-delivery inspections and video walk round
- Completing vehicle damage reports including customer videos (for delivery and return) and creating loss / damage invoices and taking payments where necessary.
- Planning logistics of collections and deliveries with dedicated driver.
- Digitalise all agreements, customer documents and customer files – Scan to file.
- Marketing to local businesses, via e-mail and cold calling.
- Answering incoming calls and assisting / re-directing calls to necessary departments.
- Any other ad-hoc duties as per the needs of the department.
Accounts administrator roles:
- Daily banking and PDQ reconciliations
- Daily banking – pay-in Cheques and cash
- Debtors reports – contact aged debtors (Liaise with department managers with any issues)
- Input / scan and upload invoices
- Answering incoming calls and assisting / re-directing calls to necessary departments.
- Any other ad-hoc duties as per the needs of the department.
Sales administrator roles:
- Loading, amending and removing vehicles from website
- Processing documents: Registration / Sorn’d / vehicle taxing
- Checking for bonus payments as per control sheets
- Processing internal job card requests
- Processing and loading service plans, and any other accessories as required.
- Uploading payments to customer accounts
- Input / scan and upload invoices and documents to internal system
- Answering incoming calls and assisting / re-directing calls to necessary departments.
- Any other ad-hoc duties as per the needs of the department.
Working Rota: Tuesday to Saturday 08:00 – 18:00.
Salary: £24,500 basic salary + attendance bonus + productivity bonus with OTE £27,000+.
Following a successful 6 month probation period you will qualify for our staff car scheme – details available upon request.
Job Type: Full-time
Salary: From £24,500.00 per year
Benefits:
- Company car
- Company pension
- Employee discount
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Quarterly bonus
Ability to commute/relocate:
- Guildford, GU24 9LS: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 12/03/2023
Expected start date: 20/02/2023
