vice president claims manager Hartford, CT
Travelers
Full Time
Hartford, CT
91675 - 66020 USD ANNUAL Today
Job description
Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$185,300.00 - $296,500.00Target Openings
What Is the Opportunity?
What Will You Do?
- Drives the formulation and development of strategy, resource planning, initiative prioritization and strategic roadmap development to ensure effectiveness of the ongoing claim investment portfolio.
- Partners with other Claim organizations to ensure alignment on purpose, progress, and resource requirements needed to achieve business objectives. Determines escalation protocols to keep stakeholders apprised and aware of status and emerging needs.
- Partners with other Enterprise Strategic Planning & Execution organizations (SP&E) to build and enhance a culture of innovation and agility. Guides Claim and Enterprise initiatives that promote a creative approach, broadly-sourced thinking, and speed of execution.
- Accountable for building and managing a business portfolio management practice within the Claim organization. Engages proactively with senior leaders and subject-matter experts across product lines, Field, Shared Services and other disciplines to ensure resources are aligned to support Claim-wide initiatives.
- The practice will include evolving the best practices and standards for program/portfolio management. Best practices as follows:
- Engage within the Agile framework.
- Identify and capture resources necessary to achieve required solutions and outcomes.
- Establish consistent program success criteria and cost benefit analysis and communicate that broadly.
- Effective issue escalation and decision-making processes (constant feedback loop).
- Sound coordination across portfolios and expert dependency management techniques.
- Change management tools and resources appropriate for the scale on the initiative.
- Facilitates the process by which we govern the portfolio of new and existing Claim-wide strategic initiatives requiring a higher level of involvement (strategy, development, prioritization, planning, execution and success measures).
- Maintains a productive connection between Claim and Travelers other SP&E enterprise organizations, as needed for successful delivery.
- Leads a team consisting of highly skilled and experienced Strategy and Program Leaders, Process Designers, Process Engineers and may include certain Product Owners, in the design, development and delivery of cross-Claim initiatives. Provides leadership, including career development, work assignment, and value creation for Claim.
- Establishes department and individual objectives that align with Claim and Enterprise strategic objectives. Establish effective feedback and coaching practices that enhance performance of the individual, the group, and the organization.
- Perform other duties as assigned.
What Will Our Ideal Candidate Have?
- Strong organization and communication skills
- Able to influence peers and senior leadership.
- Deep understanding and appreciation for business, business intelligence/analytics, and technology components of program/portfolio management.
- Experience working with advanced project-management methodologies and Agile principles.
- Ability to lead and inspire team members to achieve optimal results in a highly collaborative and matrixed organization. Provides constructive coaching and career development support for staff to drive results.
- Establishes and maintains an environment where new ideas and solutions are solicited, evaluated and implemented.
- Demonstrates initiative and innovation in achieving results.
- Experience in developing strong, trusted partnerships with senior executives and constituent partners.
- Skilled Change agent with experience in matrix leadership.
- Able to collaborate at all levels, and relationship management ability.
- Strong facilitation and conflict resolution skill-set.
- Systemic thinker with strategic planning expertise, readily sees patterns and connections in a complicated environment.
- Demonstrated ability to put strategic plans into action.
- Experience managing multiple complex projects simultaneously.
- Strong analytical and problem-solving skills.
- Understands and is comfortable with the risk and reward associated with having personal accountability for the successful completion of initiatives undertaken as part of the department portfolio.
- Understands the parameters of project prioritization and governance.
- An innovative and capable leader who can provide a deep level of confidence and capability in our strategic solution development.
- Builds and maintains strong business partnerships with claim leaders and enterprise partners. Understands existing capabilities and leverages points across organizations in order to facilitate maximum outcomes in planned solution deliveries.
- Experience working in partnership with Claim Product, Technology and Business Analytics organizations.
- Close interaction with Enterprise Digital Enablement development of end-to-end customer contact platform.
- Works in partnership with other Enterprise business units on common initiatives.
- Understands and manages the human dynamics that contribute to effective working relationships among diverse groups of people.
What is a Must Have?
- 2 years agile experience required
- Bachelor’s degree required
- 10 years of progressively increasing experience in Business/Claims/Program management/IT environment required
What Is in It for You?
Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an
email
so we may assist you.Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit
http://careers.travelers.com/life-at-travelers/benefits/
.
