General Manager - The Pheasant Inn - Bassenthwaite - Live-in Optional Whitehaven, England
Job description
We are looking for an experienced General Manager for The Pheasant Inn. This well-known pub is situated a stone's throw away from Bassenthwaite in the Lake District and is a firm favourite with our returning customers and those discovering it for the first time.
We need someone who is standards focused, a great people manager, agile and responsive to change and obviously a hit with customers!
As an Inn Collection General Manager you will be an ambassador for the guest journey and ensure ICG values and service behaviours are delivered consistently and expertly in a professional and friendly environment.
We are looking to recruit skilled managers obviously - but more importantly, people who live and breathe our Inn Collection Values of Customer Focus, Courage, Execution, Honesty, Respect and Results.
Let's take a closer look at our Inn Collection Benefits first of all:
- Bonus Scheme
- Extra paid holiday in month of your birthday
- 50% off food in any of our Inns
- £1 bed and breakfast in any of our Inns during January, February or March
- 1/3 off room bookings all year round
- Team member referral reward
- Employee Assistance Programme
- Tronc (Tips)
- Working for Best Pub Employer at the Publican Awards
Accountabilities and Responsibilities
- Exceptional guest care delivered both personally and through your team
- Direct line responsibility for the senior team of assistant managers, head chef and head housekeeper
- Commercial performance of the business.
- Planning, budgeting and cost control in line with agreed budgets
- Establish, train, and nurture the team to deliver against our ICG values.
- Guest satisfaction levels
Key Skills and Experience
- Be highly motivated with a focus on customer service.
- Have a strong food background and hospitality will be at the forefront of their demeanour.
- Create, review, and implement business procedures.
- Manage financial budgets.
- Continuous Self Development
- Hold a valid Personal License.
- Understand P&L accounts including labour planning.
- Take care of company expenditure and bills.
- Be able to lead, hire, train, assess, manage, and motivate staff.
INN COLLECTION VALUES:
- CUSTOMER FOCUS - We ALWAYS put our customers first
- COURAGE - We always have the confidence in our convictions and we have a go.
- EXECUTION - We always ensure we get things done
- HONESTY - We always speak freely
- RESPECT - We treat people how we like to be treated ourselves
- RESULTS - We deliver our own and out teams' targets.
If our values match your values - get in touch soon!
Job Type: Full-time
Salary: £38,000.00 per year
Application question(s):
- Do you have any convictions or conditional cautions which are currently unspent under the Rehabilitation of Offenders Act 1974?
The Company requires this is information to make an assessment of risk. Please be advised Disclosure of a conviction or caution will not necessarily preclude your employment with ICG.
Work Location: One location
