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Job description

General Manager

DESCRIPTION

Being a General Manager at Slim Chickens goes beyond the profit and loss of your restaurant. That is important, but the most important part of your job is to create an unforgettable experience for our customers and for your entire team.

We will make sure you get all the support and training required, plus the freedom run the restaurant as if it was your very own business.

Our Company

We are a dynamic multi-brand franchisee passionate about food and hospitality.

We are growing aggressively with a commitment of opening over 25 units in the next 3 years across the UK within the different brands we represent.

Our people are the heart of our business. Our amazing teams that deliver food and exceptional service to our guests are passionate about what they do. We celebrate individuality, reward hard work, and encourage ambition in each role.

Our Brand

Slim Chickens is an exciting fast-casual restaurant brand that has built up a huge following in the U.S.A and is rapidly growing with expansion in the UK with sites nationwide. Our Southern hospitality and freshly cooked to order chicken has attracted thousands through our doors and has proved a great hit with the Brits since we started operations here in the UK.

As we expand across the UK, we are building a team of passionate, ambitious, driven people to deliver the best possible guest experience and to help us in opening our new sites.

We have built up a reputation of serving the highest quality chicken, marinated in buttermilk, hand-breaded and cooked-to-order, all served to our guests with our friendly Southern American style hospitality. Our food is honest, meals are social, and the door is always open.

We know that the experience our guests receive will only be as good as the people who deliver it, and this is where you can get in on the action and join the Slims Nation.

Key Purpose of the role

Total responsibility for managing and leading the daily operations of the restaurant; delivering outstanding guest hospitality. Ensuring compliance with all company policies and procedures. Leading by example to deliver a memorable experience for customers, ensuring their return.

As a General Manager you will:

• Have total responsibility for managing and leading the daily operations of the restaurant both Front of House and Back of House
• Lead by example and inspire your team to deliver outstanding guest hospitality
• Act as a brand ambassador, building awareness of the Slim Chickens brand
• Take advantage of local marketing opportunities to drive sales and the presence of your restaurant and the Slim Chickens brand in your local area
• Ensure compliance with all Company policies and procedures
• Show your Managers and Crew Members how to do it right, and make sure every shift is better than the last.
• Give and take direction like a pro. You’re passionate about developing employees with the goal to maximize their contributions and future promotability.
• Have an eye for great talent that you can recruit, train, and develop; while promoting a fun, energizing work environment where people want to come to work each day.
• Work with HR to manage employee concerns at the restaurant level, ensuring expedient and appropriate resolution.
• Have the drive to increasing store sales with a knack for improving profitability.

Responsibilities

• Oversee all day-to-day restaurant operations to ensure all Company standards are met, both Front of House and Back of House
• Ensuring all staff are well briefed on their responsibilities, and given constant supervision and motivation on all aspects of their work
• Conduct management and staff meetings, ensuring all the team are fully briefed and action points are recorded and achieved
• Building and maintaining an efficient team. All driven towards achieving the business objectives
• Demonstrating high standards of restaurant quality, service, hygiene, and health and safety, including passing internal food audits and maintaining high EHO stars
• Meeting Company’s financial expectations, including cost control, weekly and daily line check and efficient staff and expectations set for restaurant profit, without compromising on standards and customer experience
• Recruiting and selecting employees to the agreed staffing levels using cost effective recruitment methods
• Supporting the delivery of all key training, identifying training needs and capability gaps within the team
• Display exemplary and professional attitude and appearance at all times.
• Ensuring all customer requests and feedback, both verbal and written are responded to promptly and efficiently.
• Working in Back of House helping and training the team during peak times
• To comply with all legislative and Company Food Hygiene and Health & Safety requirements and helps to promote a positive safety culture throughout the business
• Ongoing engagement with Franchisee Head Office

Experience

• Proven leadership expertise and excellent problem-solving skills
• Previous experience working in a management position within the catering and hospitality industry
• High level of communication skills with the ability to effectively coach and develop your managers and team
• Personal license will be required to carry out this role as DPS

Personal Attributes

• Friendly and approachable
• Have superb organisation skills
• Uplifting and motivating with a good sense of humour
• Strong communication skills
• Enthusiasm and strong but fun personality
• Excellent time management
• Take pride in personal appearance

What’s in It for you?

• Annual Salary between £30,000-£35,000 per year (Base Salary + Bonus OTE)
• 44 Hour contract based over 5 days
• A chance to join a company with ambitious growth plans with opportunities to develop and progress your career in an exciting industry
• A Performance based bonus that’ll help drive performance in your area
• Participation in the pension scheme
• 28 days paid holiday
• An overall fun, motivated, and growing team to work with!
• Wage stream - Access to advanced pay
• 50% Discount off your total bill for you and 5 friends in our restaurants (T&C's apply)
• Free meal while you’re working
• For new restaurant opens, guaranteed bonus.
• Your growth and development is as important to us as it is to you- we work with you to support your development every step of the way.

Are you an inspirational leader? fun? Eager to learn? We would love to have you as part of our team! Come join the Slims Nation!

Job Type: Full-time

Salary: £30,000.00-£35,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Referral programme
• Store discount

Schedule:

• Weekend availability

Ability to commute/relocate:

• Colchester: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 01/08/2023